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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
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OP
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I was trying to help Moshe13us by trying to look at an on-line M-Audio's manual. I clicked on a site that had said manual, don't ask I forgot which one, and I immediately was greeted with a ransom message. I quickly shut off my computer. I just finish completely thorough scans with rKill, adwcleaner, defender, and anti-malwarebytes. It took many hours and everything came up clean, at least so far. I just thought that I would warn everyone.
Apparently a good site got infected. You can be as careful as you can and still get bad things happening to your computer.
Note that I do have a cloned backup in case I need it.
When you are at the checkout line and they ask if you found everything say "Why, are you hiding stuff?"
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
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BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2010
Posts: 5,139
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Mario,
Did you get a warning from Malwarebytes? Are you current with them?
Regards,
Bob
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 22,787
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Mario,
Did you get a warning from Malwarebytes? Are you current with them?
Regards,
Bob I have the latest paid version of Malwarebytes. I shut my system down as soon as I saw it was ransomware so there may have been a warning but I didn't see it. Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know.
When you are at the checkout line and they ask if you found everything say "Why, are you hiding stuff?"
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2010
Posts: 5,139
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Joined: Apr 2010
Posts: 5,139 |
Mario,
Did you get a warning from Malwarebytes? Are you current with them?
Regards,
Bob I have the latest paid version of Malwarebytes. I shut my system down as soon as I saw it was ransomware so there may have been a warning but I didn't see it. Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know. Thanks. I too have the paid version of Malwarebytes. I got it on Matt's recommendation (I think) and have been happy with it ever since. Updating it now though. Thanks for the heads-up. Regards, Bob
Last edited by 90 dB; 04/12/22 12:56 PM.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2017
Posts: 2,948
PG Music Staff
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PG Music Staff
Joined: Jun 2017
Posts: 2,948 |
I too use Malwarebytes on my personal computer at home - it's just my personal opinion specifically, but I find that even the free version of it does a really great job as an extra layer of protection against threats that slip past Windows Defender. My friend who went to school for computer engineering/sciences recommended it to me, and I never went back. Granted, I'm usually only going to the same few sites on my personal computer and don't really venture too far out on the web. I suppose I have an "online" routine in my personal life ahha. I spend a lot of my free time in google docs writing and then drawing in my art programs.
Cheers,
Ember
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
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I could have been one recommending it: I’ve used the paid version for years to supplement Windows Defender.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Aug 2014
Posts: 8,279
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I have been pretty happy with Norton 360 Internet Security (Everything package.) It will flat out block a suspicious site or redirect in a nanosecond. To me, it's a beast. Still, like Ember, I tend to visit the same sites all the time--so unless PG Music has a ransomware scam going I am probably safe, just strumming the guitar and trying not to work too hard.  Also, I keep the VPN on all the time. I am totally OCD about stuff like this and don't trust much.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,232
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I also use Norton 360 Internet Security on multiple devices. Never had an issue with security, but it has provided plenty of warnings about potential scams etc.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
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Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know. It's possible that it was just a fake, hoping that someone will just pay up without thinking/checking/whatever. They only have to get a relative few.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2025 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2015
Posts: 2,688
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I also use Norton 360 Internet Security on multiple devices. Does a good job but sends me way too many messages.
Billy
“Amazing! I’ll be working with Jaco Pastorius, Charlie Parker, Art Tatum, and Buddy Rich, and you’re telling me it’s not that great of a gig?
“Well…” Saint Peter, hesitated, “God’s got this girlfriend who thinks she can sing…”
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2011
Posts: 2,429
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Another Norton 360 / Malwarebytes user here. I've tried using Windows Defender several times in the past but have always been hit with malware and viruses with Defender. I admit, I tend to go into some of the corners of the internet searching for midi files...many international sites and such. Norton 360 and Malwarebytes has never let me down. Defender...not so much.
Jeff
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2025, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 6,312
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It could have been fake or a zero-day attack.
It can take a day for Malware, Norton, and others to recognize a new threat.
You definitely did the right thing, and bravo for having a clone backup.
And thanks for the heads-up.
Notes ♫
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,232
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I also use Norton 360 Internet Security on multiple devices. Does a good job but sends me way too many messages.
Billy Yep, exactly. I guess that's the price we have to pay.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2011
Posts: 81
Enthusiast
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Enthusiast
Joined: Jul 2011
Posts: 81 |
I am deeply sorry that I was unwittingly the cause of this problem. I hope that everything will be back in order.
Mo.
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,126
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I agree with others, it was most likely an attempt to trick you into clicking something malicious, or call with a CC. Being a part of an MSP team, the team sees these quite a bit from various offices we monitor. Most often a phishing attempt, trying to get you to click. And usually a Ransomware will encrypt the machine (including the browser function) and contact you in some other manner. Especially attempts at businesses, they know how to get a hold of you without giving your IT team a chance to track which IPs you are asked to visit. That would leave a trail. They are malicious, but not dumb. /Moshe13us made me smile
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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I am deeply sorry that I was unwittingly the cause of this problem. I hope that everything will be back in order.
Mo. YOU were NOT the cause of it. When someone asks for help and I am not familiar with what they have I look up the manual to see where I can help. I have done this many times. I think the site got infected. I am back to normal, or well as normal as I can be 
When you are at the checkout line and they ask if you found everything say "Why, are you hiding stuff?"
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2021
Posts: 1,689
Expert
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Expert
Joined: Jun 2021
Posts: 1,689 |
I agree with others, it was most likely an attempt to trick you into clicking something malicious, or call with a CC. Indeed. It’s a lot cheaper to buy a “PROTECTED BY ALARM” sticker than to actually install an alarm system.
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2016
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Posting one's current version of security is very helpful for those others seeking opportunities.
Cheers
rayc
"What's so funny about peace, love & understanding?" - N.Lowe
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2017
Posts: 2,948
PG Music Staff
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PG Music Staff
Joined: Jun 2017
Posts: 2,948 |
Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know. It's possible that it was just a fake, hoping that someone will just pay up without thinking/checking/whatever. They only have to get a relative few. Yes, sometimes false positives can happen, but it's always better to be safe than sorry!
Cheers,
Ember
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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