Dan -

Thanks, man. Undoubtedly, my BB version is OLD - "Version 2019 (644)", 64-bit.

Here's the long story:

* I've been running BB since about 2014, upgrading each year, typically by buying a new hard drive version from PG Music. In my entire history with PG, I have had no (zero!) problems using this method. Yes, I pay a little bit more (versus just "upgrading"), but it saves me time and fuss.
* My studio is well-used... up until Covid 19 reared its head in 2020, anyway, it was running close to 24 hours a day: a nice problem to have.
* When Covid came along, it was just like flipping a switch: the studio (and related income) went dark, overnight. And now (April 2022), things are starting to come back to life... yeay!
* One of the bands I was supporting, had begun tracking back in 2020. Their guitarist perished from C19 - a truly miserable story: the vaccine wasn't ready in time to save him. They broke up, and have since reformed last month (April).
* I hadn't used BB much in the interim. When I tried calling-up their files, that's when I discovered the timing issue.
* Since using the "Return to Factory Settings" option, nothing **at all** works - the screens are all different (not the "Big Chords" option I used to use), and no audio output at all.
In "Options>Preferences> Audio>Audio Driver Type", I tried setting "ASAIO>MOTU AUDIO ASIO", and received a distinctly unjolly "Access Violation at 000000000081ECA9 in module bbw64.exe 00000000000000008".

Loosely-translated, I interpret this as "your system is sh** to bed; and nunc est bibendum, suckah!"

As I said, I have no means to catalog what Microsoft might have done to my OS during the Covid period... and I really do thank you for your interest and any other suggestions you might have. With the Hard Drive in my possession, I might even be able to uninstall BB completely and then reload it, except I have no idea how to safely do that!

But thanks again, in the interim! smile

We get 168 hours a week to be alive, for as many weeks as God lets us live. What shall you do with yours?