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Band-in-a-Box for Windows
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Joined: Jan 2007
Posts: 928
Expert
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OP
Expert
Joined: Jan 2007
Posts: 928 |
If that's a real photograph of a real PGMusic "live sales assistant" then I'll call any time. 
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Band-in-a-Box for Windows
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Joined: May 2007
Posts: 1,616
Expert
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Expert
Joined: May 2007
Posts: 1,616 |
And you know she is always smiling like that when talking to us!
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Band-in-a-Box for Windows
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Joined: Jan 2002
Posts: 10,199
Veteran
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Veteran
Joined: Jan 2002
Posts: 10,199 |
Did Andrew become Andrea? I never get anyone that nice.  Just kidding, Andrew, I'm having a little fun.  Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
Looks like every other Canadian girl her age, what's the deal? Oh, we don't have White Castle. LOL.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
Sorry to disappoint guys... the picture in the Pop-up window isn't anyone here. Don't worry Rachael - we still have a smile on our faces when we're helping users out!
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,840
Veteran
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Veteran
Joined: Dec 2000
Posts: 12,840 |
And when I used the popup help, imagine my surprise when a male responded.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Jan 2002
Posts: 10,199
Veteran
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Veteran
Joined: Jan 2002
Posts: 10,199 |
SEE, I TOLD you it was Andrew! .... ahem, Andrea! LOL LOL Gary (being waaaaaaaay too silly)
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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Band-in-a-Box for Windows
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Joined: May 2007
Posts: 1,616
Expert
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Expert
Joined: May 2007
Posts: 1,616 |
Quote:
Sorry to disappoint guys... the picture in the Pop-up window isn't anyone here
What is the world coming to...body doubles, lip syncing...now we have Live Sales Assistant doubles!
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Band-in-a-Box for Windows
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Joined: Nov 2007
Posts: 31
Enthusiast
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Enthusiast
Joined: Nov 2007
Posts: 31 |
Regardless of who the pretty girl is (and she is pretty)....this feature is just another cutting edge tool that PGMusic has added to there list of customer service....I just had a problem with my mini hard drive coming unseatd in the case and within 5 minutes I was up and running again. This service is GREAT. Kent was my rep and he diagnosed the problem and had me fix in real time, and in no time.....I'm sold.
Thanks PG guys
Ralph
Quadcore 6600 Windows 7-4 gig mem
Run HomeAlone Studio
Sonar 8.5 soon to be Sonar X1
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Band-in-a-Box for Windows
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Joined: Jan 2002
Posts: 10,199
Veteran
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Veteran
Joined: Jan 2002
Posts: 10,199 |
Ralph,
All kidding aside, PG Music support is stellar. I don't know of a site where I can go and get forum help like I do here, or, if I need help from the company, can get that at any reasonable time.
I deal with Tech Support on a daily basis, and I know what it's like on both ends of the line. PG Music does it correctly, I'm happy to say.
Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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Band-in-a-Box for Windows
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Joined: Apr 2003
Posts: 886
Expert
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Expert
Joined: Apr 2003
Posts: 886 |
PGM's is great, but I hate pop-ups......  
i5 3.20GHz, 32gb RAM, 1tb SSD OS, 12tb HDD, 4gb gForce vid card, 32" monitor, Audient id44, Win10 x64, BiaB/RB 2023, Reaper 6,IK Multimedia Total Studio 3.5 MAX, Waves 10
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Order now!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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