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Help! Tech S.O.S (Off topic)
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Joined: Jan 2017
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Jan 2017
Posts: 18 |
Dear all -
I recently had to replace the hard drive on my 2017 Dell Inspiron laptop, during which several apps were removed including BIAB 2016, running on Windows 10.
So I plugged in the external BIAB drive, ran Disc 1 & ran all the prompts to install the software. The BIAB icon popped up on the desktop. But when I clicked it, I got all sorts of weird error codes, "dividing by 0," etc.
So I went into the BIAB folder and opened it there. RealTracks linked properly to the external drive & I composed a song. But I can't save it to the computer as a .WAV or .mp3 . And I can't save it on the external drive either (BTW what's a SGU file & should I be saving that as well as .mp4?)
It also appears I've lost the ability to load up all the BIAB songs into the program I had on the old hard drive so I can't edit them anymore; I will have to rebuild them from scratch!
Very frustrated, very confused, not very tech-savvy. Would appreciate some help to at least be able to save new creations to my PC going forward, even if I've lost my library. Thanks.
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Help! Tech S.O.S (Off topic)
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Joined: May 2002
Posts: 7,710
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,710 |
Hi, But I can't save it to the computer as a .WAV or .mp3 . And I can't save it on the external drive either (BTW what's a SGU file & should I be saving that as well as .mp4?) .SGU is just a regular Band-in-a-Box song file. You need to save your songs as .SGU by going to File | Save, then you can open them later via File | Open. When you are finished creating a song (entering chords etc.), you might then choose to render/export your song as a .wav audio file or compressed audio file like .mp4 for whatever reason (maybe to upload to a website, import to a other software, etc.) This file cannot be opened back up into Band-in-a-Box to continue to edit. Well, you *could* import the .wav file to the audio track but that's different. You need to still open the .SGU (or .MGU) file to be able to edit the chord symbols, change the style, add RealTracks, etc. You should install the latest update patch for your version - find it here: https://www.pgmusic.com/support_windowsupdates.htmFor example, for 2017 it's build 471. If you are still having problems, choose one thing that doesn't seem to be working, and describe specifically what happens when you do it.
Andrew PG Music Inc.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2017
Posts: 2,992
PG Music Staff
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PG Music Staff
Joined: Jun 2017
Posts: 2,992 |
Dear all -
I recently had to replace the hard drive on my 2017 Dell Inspiron laptop, during which several apps were removed including BIAB 2016, running on Windows 10.
So I plugged in the external BIAB drive, ran Disc 1 & ran all the prompts to install the software. The BIAB icon popped up on the desktop. But when I clicked it, I got all sorts of weird error codes, "dividing by 0," etc.
So I went into the BIAB folder and opened it there. RealTracks linked properly to the external drive & I composed a song. But I can't save it to the computer as a .WAV or .mp3 . And I can't save it on the external drive either (BTW what's a SGU file & should I be saving that as well as .mp4?)
It also appears I've lost the ability to load up all the BIAB songs into the program I had on the old hard drive so I can't edit them anymore; I will have to rebuild them from scratch!
Very frustrated, very confused, not very tech-savvy. Would appreciate some help to at least be able to save new creations to my PC going forward, even if I've lost my library. Thanks. When you try to render your songs from the program as .WAV or .MP3, do you get any error messages at all that pop up? I see above you mentioned the "dividing by 0" error, but any in particular when trying to render to an audio file format? Also, when you say your old BIAB files aren't loading, are you going to File | Open to open them, or double clicking on them outside of the program to try and open them? If that latter, it could be a file association with the new program that needs to be set up.
Cheers, Ember
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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PowerTracks Pro 2026 for Windows is Here!
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We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
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Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
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