Barry,

Are you running Band-in-a-Box from your computer internal drive or from the external Band-in-a-Box drive?

If you're using the external Band-in-a-Box drive do you always plug it into the same USB port of your computer?
The external hard drive should be assigned a permanent drive letter. Here's how to assign a drive letter in Disk Management:

Right-click the drive you would like to change.
Click Change Drive Letter and Paths.
Click Add.
Click the letter you want to use.
Click OK.

In the plugin, click on the "Preferences" button or navigate to File > Preferences to open the Preferences window.
Select "Folder Locations"
Visually verify the folder locations are correct or select the "Find Folders" button.

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Plugin Preferences window Folder Locations selected

Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK
DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8
Laptop: i3 Win 10, 8GB ram 500GB HDD
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home