If that's the message that the O/P is seeing then it would have been possibly easier to diagnose if the entire message text could have been provided.

However, the O/P stated:
"...it comes up with the message: format type=17 & then freezes. I cannot get into the program."
So I presumed from that statement that the program never properly completed its startup.

It would be great if the O/P could update us with the status/progress.


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