Steve, you live in Spectrum land like I do. I have aping of 43ms and downstream of 247.7 mbps. I have no idea why they leave the upstream at 12 mbps, but through all the speed increases they have never changed that provisioning for more than 12 mpbs up.

Were you down Tuesday night at all, or don't you use them for TV? I use their streaming and the auth server must have gone down because for 6 hours nobody could log into it. They have 10 million "TV by stream only" users so you can imagine the phone call and online traffic they had. Eventually they either shut the phones off on purpose or they got overloaded and died on their own. People were reporting that they'd call in, get 1 ring, and it would hang up.