Hi,
I received a customer email with a problem in his UltraPakAudiophile external hard disk, he said after a virus attack a anti-virus scan and cleaning was done, after that the content of the HD dissapeared, however his Windows OS show the hard disk as near to full with barely 20 GB free within a total size of 465 GB. He said except three (!?!) files, UltraPAK Setup.exe, license and readme txt. there is nothing else in the directory. Also, unless the disc has errors caused by FAT corruption, Windows it should to display a total size of a Terabyte for a old UltraPak Audiophile HD. (now reaching 1.5T with 2010). It seems this user has not done a deep scan check of the disk yet, perhaps him is afraid to make things worse.

Therefore I wanted to ask:
- very early versions of UltraPAK Audiophile came perhaps in hard disks of 500 GB instead 1T?
- some clue about this kinf of HD issue before contact customer support?

thanks by help



Gabriel Arellano,
Nucleox Music