Yes, contact them. And if I remember correctly, you can use BIAB for a month before activation is required, so you have plenty of time to work it out.

I had a hard drive crash once and called them; no problem.


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.