Originally Posted By: rharv
It made me realize that sometimes getting the message to the exact person is as important as the message itself.

Definitely true. There are times when requests for things stall in the customer-facing areas of companies, sometimes because of the perceived cost or complexity of doing them, when the cost and complexity may be negligible.

The challenge is to sensibly manage "mission creep".

Some years ago on a project we spent several person-weeks disabling a feature because marketing "definitely do not want that feature". After the project was released they then said "right, you can start working on that feature now if you like". I had originally tried to tell them the feature already existed, but I presume they didn't believe me. Sigh.


Jazz relative beginner, starting at a much older age than was helpful.
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