Hi Brett, have you tried using the Standalone version of the plugin? It is located in bb/BBPlugin/Files/Band-in-a-Box DAW Plugin Standalone.exe. It operates in the exact same way as the other types of the plugin but does not require a DAW which could help isolate the issue you're experiencing. If you could please send me some screenshots of the plugin at various stages of use then it would also be very helpful in helping me determine what the problem could be. If you would like, you could also install a free screen recording program like OBS and send me a short video of your process with the plugin. Thank you!