i might be wrong in your case...but one thing i notice is on the overloaded trak it says 'generic audio'.
typically any recording rig ive set up specifically names the name of the sound device used. in your case i dont see that just 'generic audio'. are you sure your useing the right sound device ?
the above assumes there is no bug in the music software being used.
one thing i do RECOMMEND is if the problem persists then go n' rent a usb audio interface from a gear store. if THEN all probs go away i would conclude its a problem with your current sound device.
sometimes one just has to use a process of elimination to sort out a prob.
best.
om
my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs (90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)
Drew, I looked over your previous post with multiple images again. It appears your Creative device is listed in Windows as WDM. In PT (and probably RB) you are using ASIO.
Does the Creative have native ASIO available in Windows? Not sure how mixing ASIO and WDM could affect things .. but I'm guessing it doesn't help.
I do not work here, but the benefits are still awesome Make your sound your own!
On my system the program has always labelled audio tracks as Generic Audio. The line below says AUD:AISO: (0,1) Wave + Wave. I assume that AUD means Audigy, and the ASIO output ports I am using are (0,1) Wave + Wave.
I'd be willing to rent a USB interface to see if it solves the problem, but this device and setup still works perfectly with Band-in-a-Box 2023 and with an earlier version of PowerTracks. And it had been working perfectly with PT and RB right up until I installed the latest versions.
I'm waiting to hear back from PG tech support.
Thanks again for your help, I appreciate it.
Drew
PS - congratulations on your User Showcase Award!
Windows 10 Pro build 6.2.9200 Intel Core i7-3930K @ 3.20 GHz 64 GB RAM NVIDIA GeForce GTX 650
Hi rharv. That's an interesting observation. I'm not sure why Windows is labelling them as WDM drivers, or if they are performing as WDM drivers. They show up as ASIO in the drivers dialog, and the Creative Labs web site says ASIO is supported for this card.
Whatever the case, they have been working perfectly in previous versions of these programs (PT and RB) and still work perfectly in Band-in-a-Box.
I think we need to hear what PG tech support has to say.
Thanks for taking another look.
Drew
Windows 10 Pro build 6.2.9200 Intel Core i7-3930K @ 3.20 GHz 64 GB RAM NVIDIA GeForce GTX 650
load up the previous versions that worked and jot down ALL settings includeing win settings + ADVANCED. (of course all rb n' ptw settings.)
also check your settings for each trak via THE LOOONG MENU.
see if there are any discrepencies tween your previous versions settings and the 2023 versions your haveing probs with.
best
om
ps thanks for your kind comments.
Last edited by justanoldmuso; 02/14/2302:14 PM.
my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs (90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)
Try going into the main menu (Edit - Track - Merge) and, if, in that dialog, Merge audio to Mono is checked, then that's what is causing the problem. Turns out if that command (for merging tracks) were used and the mono checkbox was checked then it could cause a regular render to generate a mono wav instead of stereo. If that checkbox is checked, then, you could merge a track to a blank track with that checkbox unchecked which would reset it, or go into Options - Reset to Default Settings which would also reset it (and all other settings).
Thanks very much Jeff. That did it. I'm not sure how it happened, but "Merge audio to mono" was checked in both PT and RB. I had looked for a setting that was causing the problem, but just didn't dig deep enough.
With the merge to mono setting selected, the L+R mix output was recorded to a blank stereo track. That track was then rendered to a stereo .wav from the (Track - Save Track to File...) command.
The song also rendered successfully at 24/48 without distortion or over saturation, which presumably was the result of the mono merge.
Thanks, Drew
Windows 10 Pro build 6.2.9200 Intel Core i7-3930K @ 3.20 GHz 64 GB RAM NVIDIA GeForce GTX 650
Glad that resolved it. For the next RB update, as well as PTW 2023 when that's released, the plan is for regular renders to always be in stereo even if that checkbox in the merge dialog had previously been checked.
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