PG Music Home Forums General Discussion Off-Topic Companies with poor approaches to doing business.

RE COMPANIES WITH POOR APPROACHES TO DOING BUSINESS.
(maybe we need a consumer revolt ?...lol.)

is it only me ? or do other pg users find its a hassle/frustrating often installing a tech product after purchase ?

example of poor biz practice (then i'll give an example of good practice.)

1..my wife got a new printer for her pc. now remember we are both pretty tech savvy.
(but i'm thinking of the elderly purchasing a tech product.)
2..heres examples of bad biz practice.
..only seemed support was by email..couldnt find a support tel no anywhere on the web site.
(i LAUD PG for having real people we can call and talk to.). when i worked in tech same as pg we had real people for a user to talk to.
..it took my wife 2 hours to figure out how to get the darn thing up n' running.
why cant one just unpack the product , plug it in, blah blah easy driver install..done in 20 minutes no hassle. how the hey is an elderly person supposed to fig out a complex install ?

from now on i'm not buying products unless i can talk to a support person during install
if its a complex install as this was.
now lets compare with good biz practices.

1..when i got reaper first yonks ago i didnt need tel support cos the thing was such a doddle to install. literally i was up n' running in 2 secs flat , and recording songs.
no install probs unlike the printer.
(i think in all the years ive had reaps ive only needed 1 question answered , and it was answered via the forum rapidly. i must say when i first got powertraks yonks ago , same…up recording fast.)
2..heres a grrreat install experience viz ..my new ryzen mini pc i got recently.
(i was a tad worried cos i had never dealt with the company before..but for the stupid low price and the fact i could return to amazon in 30 days i felt i couldnt complain.)
WELL..gee whizz i was amazed. obviously this company had thought about things. literally i unboxed the little thing, plugged it in…it booted into win 11 in no time flat and i was off to the races installing my bb/rb/reaps programs. blazing fast no bloatware likkle pc.
in summary i'm absolutely thrilled with it as it saved me buying an exotic 2k custom built pc for music production. but i dont know bout its longivity..but for the few hundred buks i paid i really cant complain. (i'm now full bore in on mini pc's n' m2 ssd's also.)

finally does this bug you too ??

all these companies selling to us consumers these days blah blah want us to follow all these instructions // net register // set up an account // its endless.
what about if ones pc aint on the net ? so theres no possibility of getting hacked ??
even the darn financial institutions are trying to push everyone to use the net.
its like all these companies want to exert some measure of control on their clients//users.

lol...dont even get me going about companies with a biz model to squeeze/get monthly fees out of us to pad their cash flow and control our lives.
being a cockney lad i simply refuse to buy from any company with this biz model.

be interested in opinions.

happiness to all.

om