Previous Thread
Index
Next Thread
Print Thread
Go To
Band-in-a-Box for Windows
Joined: Jan 2023
Posts: 20
G
Enthusiast
OP Offline
Enthusiast
G
Joined: Jan 2023
Posts: 20
When starting BiaB 2023 I get a "NONAME.SGU Division by Zero" Error. The Program isn't working and closing without "End task" in Task Manager.

What can I do to fix this?
Thx Gery

Attached Files (Click to download or enlarge) (Only available when you are logged in)
Capture5.JPG (15.21 KB, 301 downloads)
Capture6.JPG (92.89 KB, 299 downloads)
Band-in-a-Box for Windows
Joined: May 2001
Posts: 2,275
L
Veteran
Offline
Veteran
L
Joined: May 2001
Posts: 2,275
I would contact the PGMusic support line:
Live Chat, phone or email.

LLOYD S

Band-in-a-Box for Windows
Joined: Jul 2000
Posts: 27,606
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 27,606
I understand your problem is that you cannot get BIAB to even start and you get that message.

There are several things you can do.

Call or chat with PG Music Support
Reinstall BIAB

However, try this first:

Using a file manager or Windows Explorer, navigate to your /BB folder (probably C:/BB) and then go into the Preferences folder under that.

Rename these two files: intrface.bbw (yes, I spelled that right) and MySetup.DK

The files will be recreated by BIAB once it starts. You will have to redo any preferences settings you may have made, since this is the equivalent of Return to Factory Settings, except you can do it without starting BIAB.

If you want to know more, but you don't have to: https://www.pgmusic.com/techfaq67.htm#93




BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
Band-in-a-Box for Windows
Joined: Jan 2023
Posts: 20
G
Enthusiast
OP Offline
Enthusiast
G
Joined: Jan 2023
Posts: 20
Thanks, I did rename intrface.bbw and MySetup.DK. Then I checked and adjusted preferences and options. Since the styles were empty I did a (slow) rebuild. In the the middle of this process the "Division by zero" showed up and I have the same status as before.

So maybe (one of?) the styles is corrupt?
Or may be installing the program in C:\Program Files (x86)\bb was no good idea (I set "Full control" for all users)?

Strangely BiaB VST in Cubase 12 works with no problems.

Thanks again for your ideas.
Gery

Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 21,124
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 21,124
Quote:
Or may be installing the program in C:\Program Files (x86)\bb was no good idea (I set "Full control" for all users)?

Installing in that folder is a known no-no.

You should only install BiaB in a top-level folder, e.g. X:\bb

Suggest you uninstall and then re-install as above. There are known privilege issues in later Windows versions with using \Program Files (x86)


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Band-in-a-Box for Windows
Joined: Jul 2000
Posts: 27,606
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 27,606
I concur. We know that either one of the /Program Files folders is about the only place where BIAB will not work.

I should have spotted that in the error message.

To my knowledge, the BIAB /BB folder can be on any drive you choose. In my system, it’s drive F. If it isn’t on drive C, a few system files like fonts and the plug-in will be installed on C. Also, although I’ve never tried it, I’m not aware of a requirement that /BB must be at the top level of a drive, but put it there in case I’m wrong.


BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 21,124
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 21,124
You should be able to install in an other folder than X:\bb\ however, the overwhelming majority of users do use X:\bb\ (where X: is the selected drive letter on the computer), so using this approach just offers a chance for some consistency.

Mine is installed in E:\bb\ as shown:

Attached Files (Click to download or enlarge) (Only available when you are logged in)
2023-01-22_9-44-15.jpg (53.02 KB, 169 downloads)

BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Band-in-a-Box for Windows
Joined: Jan 2023
Posts: 20
G
Enthusiast
OP Offline
Enthusiast
G
Joined: Jan 2023
Posts: 20
Thanks for all your help!

I uninstalled and re-installed in C:\bb. All working fine.

As soon as I add my own style files in the folder C:\bb\Styles and do a rebuild the "Division by Zero" Error comes back. There is a message saying "No Blanks in Filenames allowed". So it seems my styles with " " in the filename cause the trouble, strange.

Maybe it is not "allowed" to add own styles?

Greetings
Gery

Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 21,124
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 21,124
As far as I am aware, the BiaB styles naming format is strictly no more than 8 characters long (8.3 format).

Rename the style and replace the space character with an underscore or similar and see if that resolves the error.

Separately, a non-conforming file name should not generate a division by zero error, it should be handled gracefully by the program.


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Band-in-a-Box for Windows
Joined: Jan 2023
Posts: 20
G
Enthusiast
OP Offline
Enthusiast
G
Joined: Jan 2023
Posts: 20
That did the trick: "..replace the space character with an underscore.."

Thanks!
Gery

Previous Thread
Next Thread
Go To

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!

Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!

We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!

Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.

Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.

There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!

Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!

Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.

If you need any help deciding which package is the best option for you, just let us know. We are here to help!

Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!

Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!

Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!

There are over 100 new features in Band-in-a-Box® 2026 for Mac®.

When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.

Check out the Band-in-a-Box® for Mac packages page to find the best package for you.

Holiday Weekend Hours

It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:

Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm

Regular hours
resume Tuesday, May 19th!

Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!

Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!

Don't wait - order today!

Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!

Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!

Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!

Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.

Learn more about the Free Bonus PAK and 49-PAK here.

If you have any questions about which package is the best option for you, just let us know. We're here to help!

202 New RealTracks Released with Band-in-a-Box 2026!

With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!

Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!

Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.

Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.

Check out all the 202 new RealTracks (in sets 468-488)!

And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.

The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!

2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!

With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!

These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!

This Free Bonus PAK includes:

  • The 2026 RealCombos Booster PAK: -For Pro customers, this includes 27 new RealTracks and 23 new RealStyles. -For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles. -For UltraPAK customers, this includes 12 new RealStyles.
  • MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
  • MIDI SuperTracks Set 46: Piano & Organ
  • Instrumental Studies Set 24: Groovin' Blues Soloing
  • Artist Performance Set 19: Songs with Vocals 9
  • Playable RealTracks Set 5
  • RealDrums Stems Set 9: Cool Brushes
  • SynthMaster Sounds Set 1 (with audio demos)
  • iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
  • 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
  • FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
  • MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
  • MIDI SuperTracks Set 47: More SynthMaster
  • Instrumental Studies 25 - Soul Jazz Guitar Soloing
  • Artist Performance Set 20: Songs with Vocals 10
  • RealDrums Stems Set 10: Groovin' Sticks
  • SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)

Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!

Forum Statistics
Forums57
Topics86,426
Posts804,922
Members40,122
Most Online64,515
Apr 8th, 2026
Newest Members
jho smith, Jerry Gerber, Fjane, vieumotar, dpckeys
40,122 Registered Users
Top Posters(30 Days)
MarioD 129
DC Ron 103
rsdean 98
WaoBand 82
dcuny 70
vicarn 70
Today's Birthdays
There are no members with birthdays on this day.
Powered by UBB.threads™ PHP Forum Software 7.7.5