For troubleshooting purposes you can also try dumbing down your interface from 24bit to 16bit.
As you can see from my reply to Matt. I can't dumb it down to 16.
Also, the Dell engineer sent a follow-up email and we have scheduled a call for later today. If anyone has a good question for him please let me know and I will ask it.
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
Yeah, I guess CPU issues were a wild goose chase on my part, Dan. It apparently talks that text on all runs. My test attached.....
Hmmmm, this is disappointing. Are we saying that LatenctMon can't be trusted because it gives meaningless errors/warnings?
From what I read at the Sweetwater article, it's a useful tool.
Rusty, any thoughts?
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
I love the tool for the spec times it lists. I just didn't realize that it put that default text at the top of most runs people do. It's all about the numbers...
P.S. Dan is not completely correct on overheating. You will not be playing crazy graphics video games or mining crypto. For your purposes it should not be an issue (disabling throttling). I have disabled on all of my machines for the past decade. Desktop and laptops. Never run into heating issues.
You are right. I have no interest in crazy graghics and I'm not a gamer. In another life I needed supercomputer mathematical brute force CPU power (think Cray back in the day) but no longer.
That said, us digital music muscians do have certain computer requirements and needs that exceed those that just want to balance their checkbook. It is this point that I'm trying to communicate to Dell. They are slowly getting it and are willing to work with me which is a good thing.
But I will say that folks here are sharp. The key for this (and any troubleshooting quest) is to ask the right questions.
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
I love the tool for the spec times it lists. I just didn't realize that it put that default text at the top of most runs people do. It's all about the numbers...
That's not I would call a glowing over-the-top recommendation for this tool.
Does anyone know of a better tool to address digital audio performance?
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
I have disabled on all of my machines for the past decade. Desktop and laptops.
You are right. I have no interest in crazy graghics and I'm not a gamer. In another life I needed supercomputer mathematical brute force CPU power (think Cray back in the day) but no longer.
I've set mine to 100% across the board for years as well. Matt and I have had discussions on those same settings for years now. Since that setting is in power options, I believe the throttling is just used to save power in allowing your CPUs to run slower. So gaming, music, it doesn't really matter. You want it off to keep your CPUs running at their highest rate all the time. If your CPU is constantly changing from slow to fast, you'll get glitches in audio and gaming video as a result. Hence the 100% rate keeps them consistent.
I have disabled on all of my machines for the past decade. Desktop and laptops.
You are right. I have no interest in crazy graghics and I'm not a gamer. In another life I needed supercomputer mathematical brute force CPU power (think Cray back in the day) but no longer.
I've set mine to 100% across the board for years as well. Matt and I have had discussions on those same settings for years now. Since that setting is in power options, I believe the throttling is just used to save power in allowing your CPUs to run slower. So gaming, music, it doesn't really matter. You want it off to keep your CPUs running at their highest rate all the time. If your CPU is constantly changing from slow to fast, you'll get glitches in audio and gaming video as a result. Hence the 100% rate keeps them consistent.
Hmmm, this is bringing back a memory. I seem to remember that when Matt upgraded he was talking about preventing overclocking. My general knowledge from what I've read over the years agrees with this. Fast forward a month or so ago when I was speccing out this machine. I had a Dell sales girl on the phone and I asked her if overclocking would be prevented. She said as a standard practice overclocking is disabled and should be disabled on my machine.
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
Hmmm, this is bringing back a memory. I seem to remember that when Matt upgraded he was talking about preventing overclocking. My general knowledge from what I've read over the years agrees with this. Fast forward a month or so ago when I was speccing out this machine. I had a Dell sales girl on the phone and I asked her if overclocking would be prevented. She said as a standard practice overclocking is disabled and should be disabled on my machine.
Overclocking and this setting I referenced are not the same thing. Overclocking would be if you cause your CPUs to run higher than 100%. Setting them to 100% just keeps them running steady.
I think you are closing in on it. You must solve the problems showing up in Latency Monitor. If you hear the crackle at all when using that Test button, you have no hope of getting glitch-free audio.
Latency Monitor is a great diagnostic tool but it doesn’t give you much help in fixing bad results. For that reason, I still recommend the free DPC Latency Checker. It has a lot of tips! One caution: it has not been updated, so the readings you get in Windows 10 or 11 look way too high. Ignore that. The ‘new’ baseline is 1000. A perfectly tuned win 10 or 11 PC will read around 1050 to 1100, in the yellow. Using that as the new zero, track down the cause of the spikes. DPC runs and you see the spikes occurring. If, say, a spike appears every 35 seconds, or whenever you move your wireless mouse, you can start to track it down.
You most likely have one of three culprits: WiFi nearby, a wireless mouse, or some program that starts up with the computer and runs in the background. That could be all kinds of things, so you first go to startup programs and disable them one by one, reboot, and test. If that doesn’t do it, look for Services running that are not by Microsoft and kill those one by one and test. DPC can run throughout and you see the results within a minute. And kill Cortana too, just because.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
This is a whole new computer, right? Not a new motherboard, CPU and RAM upgrade in an old computer? How many watts is the power supply?
This is a brand new Dell XPS 8950 i9 computer, not a partial upgrade in any way. I don't believe the size of the power supply is communicated to the OS, if it is I don't know where to find it and I don't want to open the case. Doing so may void the warranty.
The Dell "engineer" called and he was a different guy than before and not technical in the least. He was unable to understand the X-Y CPU plot that I shared here so I cordially cut off the call and asked that the original guy call me. I can't waste my time talking to sales people when I need an engineer. This guy also said that they want to ship me a new/different computer to which I said that is premature.
Thanks for the list of suggestions in your previous post. I think next I'm going to investigate the power options that Steve suggested I look at.
EDIT: I'm not giving up on LatencyMon by any means. It may be an imperfect tool but all tools are. Plus there seems to be a treasure trove of info in it beyond the main tab. We have Stat, Processes, Drivers and CPUs tabs. There must be valueable info on these tabs if we can figure out how to interpret and use it.
Last edited by Bass Thumper; 04/18/2307:13 AM.
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
Type "startup" in search bar Enter You will get a list of what programs (not individual processes) starting when you start your PC. Make a print screen for your records to revert later. Disable all (or most). Restart and try to see if the glitch is there.
While "pretty" apps installed by manufacturer that "help" your computer might seem convenient, many of them are written poorly and do more harm than good.
It looks like I have issues with this brand new machine. I can't find where to disable "CPU Throttling"
Check your post above, #761854. CPU throttling is controlled on those same power settings as your screenshot..... The option is under Processor power management.
Here is a screen shot of my Processor Power Management settings in the Control Panel. I have not made any changes, these came as default with the machine. So all glitches and troubleshooting steps to-date have occurred with these settings.
Since the Minimum and the Maximum are set to 100% this tells me that CPU throttling is disabled but LatencyMon is suggesting I disable CPU throttling in the Control Panel; it's already disabled.
LatencyMon is also suggesting to disable CPU throttling in the BIOS setup. And if "CPU throttling in the BIOS setup" = "Overclocking is disabled" then I think all CPU throttling is disabled on this machine.
Does this logic make sense?
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
BT, I have a feeling it might be Speedstep (throttling) in your case.
Before attempting it, try disabling startup programs to see if it makes a difference. If not, see attached. This is a BIOS setting. I believe you get there by pressing F2 at startup in Dells.
Type "startup" in search bar Enter You will get a list of what programs (not individual processes) starting when you start your PC. Make a print screen for your records to revert later. Disable all (or most). Restart and try to see if the glitch is there.
While "pretty" apps installed by manufacturer that "help" your computer might seem convenient, many of them are written poorly and do more harm than good.
Here you go boss, Only 5 are listed as "On". I'm comfortable turning off the 2 Brother apps, Brother is my printer. The others I'm not that sure.
EDIT: I turned off the 2 Brother apps, did a re-boot, launched Studio One, played a track, and got a glitch after only 2 minutes. I then printed a page to verify my printer still works and it does. So I think I'll keep them turned off.
Last edited by Bass Thumper; 04/18/2308:43 AM.
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
Disabling Speedstep, usually makes significant difference in computer performance. I didn't want to suggest it earlier as was not sure if you are comfortable doing that.
However, with four pages in this thread and all the things you tried.... I feel confident you can do this. Unfortunately Dell will be unlikely to assist you with this one by remote connect. Take a deep breath and do it!
Realtek HD and Waves is for your built-in motherboard audio. You can try turning those off if you never use your onboard audio. You can always turn those back on if you have issues.
"presage_wcf_service_system_tray" really has me concerned as suspicious. When I googled it, it only came up with results on removing it. So I'm not sure if it's supposed to even be on there.
EDIT: Seeing some hits that Presage may be an app to predict next words. If you're not sure what it is, disable it. Check Programs and Features and see if it's an installed app.
Realtek HD and Waves is for your built-in motherboard audio. You can try turning those off if you never use your onboard audio. You can always turn those back on if you have issues.
"presage_wcf_service_system_tray" really has me concerned as suspicious. When I googled it, it only came up with results on removing it. So I'm not sure if it's supposed to even be on there.
EDIT: Seeing some hits that Presage may be an app to predict next words. If you're not sure what it is, disable it. Check Programs and Features and see if it's an installed app.
For a minute I thought we had victory. I was comfortable turning both the Realtek and the presage apps off, so that's what I did followed by a re-boot. And after 15 minutes of play time, no glitch. For those following this thread, that is hopefull.
But then at around t=16 minutes a glitch happened. I let it continue and around t=30 minutes another glitch.
https://soundcloud.com/user-646279677 BiaB 2025 Windows For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
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