The amount of time it takes to ship is less of an issue for me than the lack of communication explaining or preparing customers for it.
As of this morning (5/6), it has been 11 days and my order still has not shipped. Two points regarding that fact: first, that is an unacceptable and unreasonable amount of time to process & ship an order, and secondly, I should not have to track down information from PGMusic if there is a delay of some kind - or even if they are backed up with orders. An email explaining the situation would go a long, long way, but instead....crickets.

*update* after talking with sales, I am now told it could be as long as 1 or 2 more weeks before it ships. I reiterate, I shouldn't have to track this type of information down.

Last edited by Roger Brown; 05/06/23 05:40 AM.
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