Log in to post
|
Print Thread |
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Jul 2019
Posts: 253
Apprentice
|
OP
Apprentice
Joined: Jul 2019
Posts: 253 |
To avoid any potential goaltending, let me preface my comments by saying what a huge fan of BIAB I am. The product is excellent, the support team is friendly and responsive, and every year's version is a tangible improvement over the last - overall a superior product and company, and I have recommended it to many of my peers.
There's one area that I believe is a substantial area for improvement from a customer satisfaction standpoint, and that is in regards to the order process itself, and more importantly the shipping.
It's a bit confusing to know which version to order when you're upgrading on the website. This is perhaps due to there being so many versions to select from (audiophile, etc.), but it might make it more user-friendly if there were separate links/pages for those upgrading from the previous version ('22 in this case) and for those who are upgrading an earlier version. Just a thought.
The only actual complaint I have ever had with PGMusic/BIAB (and this is nitpicking to a degree) is regarding the shipping process. By way of example, I saw early last week that the '23 version for Mac was now available - outstanding, so I immediately placed & paid for my order for the audiophile upgrade. It is now Friday, 10 days later, and the HD has still not even shipped. I've communicated with the sales team, and was told it would go out this week, and it most likely will ship today or tomorrow. My issue is this: a 10+ day turnaround to process & ship an order, in this day & age, is excessive. Now I wouldn't have a problem with that at all if it were communicated on the front end. It creates frustration to check and check and check for a shipping notification for days on end.
I understand that there are sometimes real-world problems that cause the delays. I just wish there was more proactive communication and transparency from PGMusic when that is an issue, or is going to be.
Whenever I'm producing a project, I always tell the client/artist two things before we begin. First, I tell them how much it's going to cost, and what I tell them is always more than what it winds up costing them. Secondly, I tell them when it will be finished, and again I always get it done sooner than I tell them up front. The reason being I have learned that it's better to under-promise and over-deliver than to over-promise and under-deliver. A lot of that is successfully managed in the way expectations are set on the front end.
I hope this will be taken in the spirit of constructive criticism and (hopefully) helpful suggestion that it is intended.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Sep 2022
Posts: 34
Enthusiast
|
Enthusiast
Joined: Sep 2022
Posts: 34 |
My order took 10 days total from the order date. 8 days passed before it shipped but when it did ship it was sent by FedEx 2 day service. Maybe it took a few days extra to ship because they were slammed with orders for the new Mac 2023 sale. I hope they sold a ton of them!
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Jul 2019
Posts: 253
Apprentice
|
OP
Apprentice
Joined: Jul 2019
Posts: 253 |
The amount of time it takes to ship is less of an issue for me than the lack of communication explaining or preparing customers for it. As of this morning (5/6), it has been 11 days and my order still has not shipped. Two points regarding that fact: first, that is an unacceptable and unreasonable amount of time to process & ship an order, and secondly, I should not have to track down information from PGMusic if there is a delay of some kind - or even if they are backed up with orders. An email explaining the situation would go a long, long way, but instead....crickets.
*update* after talking with sales, I am now told it could be as long as 1 or 2 more weeks before it ships. I reiterate, I shouldn't have to track this type of information down.
Last edited by Roger Brown; 05/06/23 05:40 AM.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Jul 2012
Posts: 64
Enthusiast
|
Enthusiast
Joined: Jul 2012
Posts: 64 |
Suffice to say PG Music has a production issue and who knows if if the reason is a result of the Mac uptick in sales. Either way, totally not acceptable. The bottom line is that any reasons that you are given is lip service, up tp and including...... crickets. At the end of the day, you don't have the product. Oh, by the way, you likely paid for it up in advance.
I have not ordered my update yet, but when I do I will tell them that I will not authorize any charges for the item untill it ships. Make'em squirm a little bit. It bugs me to pay for something that I don't have.
BinaB 2023 for Mac all updates current. Focusrite Saffire pro 40
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Oct 2016
Posts: 6
Newbie
|
Newbie
Joined: Oct 2016
Posts: 6 |
I feel your pain. I ordered immediately after the new version went live on the website, and it was over a week before it was shipped. That said, it is apparently a 3rd-party that does the shipping, so sometimes things are out of people's control. It is nice that they allow us to download the new software immediately so we can start using some of the new features ASAP. I wish they'd just offer EVERYTHING as downloads. A CDN is faster AND cheaper than paying a 3rd-party to copy files to a hard drive and ship them out.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Jul 2012
Posts: 64
Enthusiast
|
Enthusiast
Joined: Jul 2012
Posts: 64 |
I know that but I'd feel better pushing them a bit. But you never know, I might receive it in a couple of days.
BinaB 2023 for Mac all updates current. Focusrite Saffire pro 40
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Apr 2017
Posts: 1,813
Expert
|
Expert
Joined: Apr 2017
Posts: 1,813 |
Suffice to say PG Music has a production issue …
Says you. Can't say that I agree. My order shipped from a large warehouse in California. Took five days to ship and I received it two days later. Interestingly, there is no shipper name on the label so I have no idea who the carrier is. No complaint here.
BIAB 2024 Audiophile Mac 24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia, M1 MBAir, 2012 MBP Digital Performer11, LogicPro, Finale27/Dorico/Encore/SmartScorePro64/Notion6 /Overture5
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Jul 2019
Posts: 253
Apprentice
|
OP
Apprentice
Joined: Jul 2019
Posts: 253 |
It begs the question, why are some orders processed & shipped so quickly. You got yours in a very timely manner, and that's great...but I'm coming up on two weeks since I placed & paid for mine, and it still hasn't shipped. Interesting that some seem to get out the door expeditiously and others do not. At the very least it's something that PGM should look into.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Jul 2019
Posts: 280
Apprentice
|
Apprentice
Joined: Jul 2019
Posts: 280 |
When I ordered mine it was delivered to me in the UK in 5 days after placing the order.
Last edited by TRYUK; 05/08/23 04:35 AM.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Apr 2017
Posts: 1,813
Expert
|
Expert
Joined: Apr 2017
Posts: 1,813 |
I feel your pain. I ordered immediately after the new version went live on the website, and it was over a week before it was shipped. That said, it is apparently a 3rd-party that does the shipping, so sometimes things are out of people's control. It is nice that they allow us to download the new software immediately so we can start using some of the new features ASAP. I wish they'd just offer EVERYTHING as downloads. A CDN is faster AND cheaper than paying a 3rd-party to copy files to a hard drive and ship them out. Fortunately, only the Audiophile version requires the drive; all others are available via download. Some of us have been complaining about this for years. Having an internet connection that allows me to download a 1.5TB Komplete library set easily, I was finally free of having that stack of hard drives. It would be nice if BIAB followed suit.
BIAB 2024 Audiophile Mac 24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia, M1 MBAir, 2012 MBP Digital Performer11, LogicPro, Finale27/Dorico/Encore/SmartScorePro64/Notion6 /Overture5
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: May 2002
Posts: 7,415
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 7,415 |
The audiophile drives did take longer to start shipping. Sorry for the delay. Yes, we have considered offering it as a download, OR offering new/updated files as a download. That might be feasible, but it is not currently offered (aside from the option to download the regular non-audiophile version).
Andrew PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Apr 2017
Posts: 1,813
Expert
|
Expert
Joined: Apr 2017
Posts: 1,813 |
…
Yes, we have considered offering it as a download, OR offering new/updated files as a download. That might be feasible, but it is not currently offered (aside from the option to download the regular non-audiophile version). Thank you for not insulting our intelligence like (others whom I shall not name) by telling us why we don't really want this. Now, if I had a use for this growing stack of 2TB HDDs…
BIAB 2024 Audiophile Mac 24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia, M1 MBAir, 2012 MBP Digital Performer11, LogicPro, Finale27/Dorico/Encore/SmartScorePro64/Notion6 /Overture5
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Macintosh
|
Joined: Jul 2012
Posts: 64
Enthusiast
|
Enthusiast
Joined: Jul 2012
Posts: 64 |
Just as an FYI.My Canadian shipment for the Mac 2023 update was ordered on Tuesday of this week and I received at 1 pm today (Friday).
BinaB 2023 for Mac all updates current. Focusrite Saffire pro 40
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
Join the conversation on our forum.
Band-in-a-Box 2025 for Mac Videos
With the release of Band-in-a-Box® 2025 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll also keep this forum post updated so you can easily find all the latest videos in one convenient spot.
From overviews of new features and walkthroughs of the 202 new RealTracks, to highlights of XPro Styles PAK 8, Xtra Styles PAKs 18, the 2025 49-PAK, and in-depth tutorials — you’ll find everything you need to explore what’s new in Band-in-a-Box® 2025.
Reference this forum post for One-Stop Shopping of our Band-in-a-Box® 2025 Mac Videos — we’ll be adding more videos as they’re released!
Band-in-a-Box 2025 for Mac is Here!
Band-in-a-Box® 2025 for Mac is here, packed with major new features and an incredible collection of available new content! This includes 202 RealTracks (in Sets 449-467), plus 20 bonus Unreleased RealTracks in the 2025 49-PAK. There are new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 4, two new sets of “RealDrums Stems,” XPro Styles PAK 8, Xtra Styles PAK 19, and more!
Special Offers
Upgrade to Band-in-a-Box® 2025 for Mac with savings of up to 50% on most upgrade packages during our special—available until July 31, 2025! Visit our Band-in-a-Box® packages page for all the purchase options available.
2025 Free Bonus PAK & 49-PAK Add-ons
We've packed our Free Bonus PAK & 49-PAK with some incredible Add-ons! The Free Bonus PAK is automatically included with most Band-in-a-Box® for Mac 2025 packages, but for even more Add-ons (including 20 Unreleased RealTracks!) upgrade to the 2025 49-PAK for only $49. You can see the full lists of items in each package, and listen to demos here.
If you have any questions, feel free to connect with us directly—we’re here to help!
Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
|
|
|
|
|
|
|
|
|
|
|
Forums58
Topics84,303
Posts777,514
Members39,612
|
Most Online25,754 Jan 24th, 2025
|
|
|
|
|
|
|
|
|