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Help! Tech S.O.S (Off topic)
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Joined: Jan 2021
Posts: 1
Newbie
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OP
Newbie
Joined: Jan 2021
Posts: 1 |
Hi.
I am a Band-in-a-Box user.
I'm having trouble activating the program.
I wrote to tech support. Here is the answer
" What is the serial number you're trying to activate? We'll look into it".
It's a bit like the lady at the bank asking for the password to my account.
Is this normal practice on this site?
Jaz
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Help! Tech S.O.S (Off topic)
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Joined: Sep 2001
Posts: 2,151
Veteran
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Veteran
Joined: Sep 2001
Posts: 2,151 |
perfectly normal - they need to know so they can cehck the acivations already made and then help out
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,671
Veteran
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Veteran
Joined: May 2000
Posts: 22,671 |
Agreed, a serial number is not a password.
No worries.
I'd be concerned if they asked for the credit card number used for the purchase, not the serial number that they assigned to your purchase.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 21,141
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,141 |
The Serial number possibly assists them to know exactly what version of the product you are using, as well as previous activations etc. Perfectly OK. They'll definitely be looking to help you, nothing more.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,673
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,673 |
Yes, as above, that is normal, and safe. You may be able to do some of the support yourself. Go to the Portal page (below) and register for or log in to your account. This is NOT the same as the User Forums, where we are now. PG Music has all the information about your purchases. https://www.pgmusic.com/mm5/merchant.mvc?Session_ID=0c04f3da82938f32c44615a0b20da25d&Screen=LOGN&Order=0&Store_Code=pgmusic&langid=
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 21,141
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,141 |
The majority of the responses above are offering good advice. Reach out to PG Music for help.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
Posts: 2,702
Veteran
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Veteran
Joined: Jan 2015
Posts: 2,702 |
We're allowed three concurrent activations, though we're expected to use only one at a time. If we want to activate a fourth computer because, say, we've bought a new one, we must deactivate one of the other three. If we forget to do that or the computer has failed or been upgraded, we'll have an 'orphan' activation wasting one of the three. If that happens, PGM can sort it out, but they do want the serial number of your BIAB to do that. I suspect they could find your serial number themselves, but they probably want to double-check that your request is genuinely from you, both so that they can protect themselves from software pirates and also so they can protect you from someone stealing your licence.
PGM are good people. They are friendly and they are usually able to help.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2026 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
Newbie
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Newbie
Joined: May 2023
Posts: 8 |
Hi
I am a new user and cannot find how to make a new post.
For tech support ----
I open asio driver pane and it opens ok.
At the bottom a message comes up with Windows Error 117
I wasjust about to look at the latency properties
All the Best
John
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,673
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,673 |
Hi
I am a new user and cannot find how to make a new post.
For tech support ----
I open asio driver pane and it opens ok.
At the bottom a message comes up with Windows Error 117
I wasjust about to look at the latency properties
All the Best
John Hi John. Welcome to the forum. I wasn't familiar with that error, but Google sure is. It has to do with device drivers. To help you, we're going to need to have more information. We are only fellow users here, but we're pretty good, and if it's a fault of BIAB, a few of us can get PG Music involved. But may I suggest you start a new thread, so this one doesn't get lost?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2020
Posts: 2,766
Veteran
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Veteran
Joined: May 2020
Posts: 2,766 |
Hi.
I am a Band-in-a-Box user.
I'm having trouble activating the program.
I wrote to tech support. Here is the answer
" What is the serial number you're trying to activate? We'll look into it".
It's a bit like the lady at the bank asking for the password to my account.
Is this normal practice on this site?
Jaz Indeed, this is perfectly normal for us to ask. We generally check if the serial number is valid and has activation slots available before anything else, as those are the two most common reasons that activation doesn't work. Please be assured that your serial number, order number, name, address, phone number, and email address cannot be used to look up your credit card or banking info.
I work here
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Peter Gannon Talks Band-in-a-Box with zplane
zplane recently interviewed Peter Gannon, the founder and creator of Band-in-a-Box, about the software's early days, what sets it apart from AI, how zplane's audio algorithms are used in Band-in-a-Box, and more!
Special thanks to the team at zplane for their continued support.
Check out the full interview here: https://products.zplane.de/blog/peter-gannon-interview-pg-music
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
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Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
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Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
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Holiday Weekend Hours
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Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
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202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
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