I assume you mean an external drive supplied by PG Music.

It is fairly easy to remove the case and check the internal wiring and connections. In fact, one of mine came with a loose cable from shipping and did not work until I opened the enclosure and reseated the cable. My enclosure had one screw. The trick is the find the one right screw.

It is only a little harder to do what I did, take the drive out of the supplied enclosure and mount it in your PC along with the other SATA drives. If you have a free SATA port, SATA cable, and available power cable, try that. Or, if that makes you feel uneasy (or your PC has no room), you can get a Thermaltake USB adapter for SATA drives for about $40 at Best Buy. You just drop the drive right into the slot on the Thermaltake.

If you should be able to get to your files, consider backing them up onto something else.

BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.