If I were you I would contact the company and ask them what to do: They do have a contact option on their main page. These pick are very expensive so experimenting on them may not be a good idea. YMMV


Life is short so make sure you spend as much time as possible on the Internet arguing with strangers.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware