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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
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OP
Newbie
Joined: May 2023
Posts: 8 |
Just had live chat online and tried what I was told but did not work. I have just purchased Band in a Box today and in the process of setting it up. I have put the Band in the box on C drive. I have put Real Tracks Folder location on D drive. I have put Drums folder location also on D Drive. I opened the Asio driver Control panel but in the bottom right hand corner I get the orange box saying error window error 117 I have no idea what this means but I am assuming it is not a windows 11 error, but a window error when opening the control panel window. It could be a fright if it is a Windows 11 error, but i have checked my graphics card and memory and has no problems and also done a sfx/scannow as administrator. I have a fast computer I7 with lots of ram, so no problems there as Cubase 12 and vst's is are the only things on it. Strictly for music only. I use an I5 for general internet and vpn. I can open the control panel on my Focusrite Mix Control and also I can open the control Panel in Cubase without any error messages. Nothing is terribly wrong as I have just set BIB up nearly and it does play the styles after a quick test I have to do quite a bit of learning to get into the swing of using this program over the coming days. I have sent in a support form but may take a few days, so i might as well see what the forum may saas you never know someone else may have had these sort of messages in a orange box at bottom of screen. Any help appreciated All the best John 
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Help! Tech S.O.S (Off topic)
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Joined: Aug 2011
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Hi John,
Welcome to Band-in-a-Box and welcome to the forum!
My guess is there is a mismatch between the Band-in-a-Box audio settings and Windows 11 audio settings.
Band-in-a-Box defaults to 16 bit depth at 44.1Khz sample rate. Windows defaults to 24 bit depth at 48Khz sample rate.
In Windows 11 type "Sound settings" in the Windows search bar and then click Open.
In Band-in-a-Box type Ctrl+E to open the Preference window, select "Audio" and make sure the "Audio Driver Type" is set for "ASIO" if using an ASIO driver from your audio interface manufacture or "WAS". With either driver, make sure the Band-in-a-Box audio settings match the Windows audio setting.
Also, when you are not recording in Band-in-a-Box the MME Audio Driver Type selection should work fine.
Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
Newbie
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Newbie
Joined: May 2023
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Hi Jim
I use a Focusrite Scarlett 6i6 first gen.
I chose asio and have the Asio audio driver window open and i have three allowed sample rates
44,48,96. using buffer size of 256 and if i open the focusrite control paneel then this message--- error window Error 117-- pops up, but nothing freezes. After orange popup displays the message It goes away after 10 seconds approximately.
Nothing has crashed yet on set up and all i wonder is, will something down the line go wrong.
I did send message to support, but nothing back as yet.
I also re-imaged my drive and went slowly again to install Band in the box but the same still happens. I have checked my machine out. Graphic card and memory looks good and no problems there.
I also run Cubase and a host of vst's without any problems.
So i do not know what the 117 message is all about.
I just hate those sort of things as it can spell out an "OH NO!!"somewhere.
My Focusrite driver allows three different sample rates and i cannot ajust them as they all say yes in brackets.
So my driver is giving 44000khz 24 bit buffer size 256.
Thank you for your reply, much appreciated.
All the best
John
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,058
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I used to use a Focusrite 6i6 1st generation and never could get it to work with their ASIO driver. You couldn’t know this, but I build my own computers, was a computer science prof, and am a beta tester for BIAB. As Jim mentioned, unless you are recording into BIAB, just use the MME driver when using BIAB. Windows Error 117 is a device driver error. You will also need to ensure any digital audio device is set to a 44.1K sampling rate and 16-bit audio. Then make sure you select the same settings in the Windows audio settings. Move your BIAB files to Cubase and do your recording there.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Nov 2003
Posts: 621
Journeyman
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Journeyman
Joined: Nov 2003
Posts: 621 |
That's curious; I have an 18i20 and it works perfectly with ASIO. Exact same driver.
Byron Dickens BIAB. CbB. Mixbus 32C 8 HP Envy. Intel core i7. 16GB RAM W10. Focusrite Scarlett 18i 20. Various instruments played with varying degrees of proficiency. https://soundcloud.com/athanorsoundlabs
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,058
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That's curious; I have an 18i20 and it works perfectly with ASIO. Exact same driver. Yes, that was what made it such a challenge, that it works for some and not for others. If I recall correctly, choosing MME as the audio driver for BIAB worked for all.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
Newbie
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OP
Newbie
Joined: May 2023
Posts: 8 |
Hi Matt
I have a Focusrite 1st Gen 6i6 with the latest drivers and that got me out of a hole with Cubase as crackling was the problem. When i installed the new drivers all is now 100% with Cubse running Arturia synths and Sample tank max and a host of other things in Cubase 12. I also have an I7 32 gig machine which runs like a dream.
I will upgrade my Focusrite when the next generation comes out.
It appears to me at the moment that nothing is going wrong as i get sound from the Focusrite.
Nice quality as well.
It is only when i open the Asio drivers Control panel tab that the orange screen appears with the above error 117. So that is only checking things out.
The only thing that i am concerned about is what does it mean? and will it mess things up down the line when i really get into Band in The Box. WhatIf lol!!!!
This does not happen in Cubase 12 ,so i think it is a minor glitch in Band In the Box unless there is a property some where that needs checking or unchecking.
It says my Focusrite driver can use three sample rates and i have chose 44100.
I cannot see anywhere to see if it is in 24 or 16 bit mode at the moment.
All the Best
John
Last edited by JohnSilver; 06/03/23 02:34 AM.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,330
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It is only when i open the Asio drivers Control panel tab that the orange screen appears with the above error 117. So that is only checking things out.
The only thing that i am concerned about is what does it mean? and will it mess things up down the line when i really get into Band in The Box. WhatIf lol!!!!
Microsoft state that error code 117 is: ERROR_INVALID_CATEGORY 117 (0x75) The IOCTL call made by the application program is not correct. Also, it is possible that the problem may have been generated by the Focusrite and then picked up and reported by BiaB.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
Newbie
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OP
Newbie
Joined: May 2023
Posts: 8 |
Hi Audio
It seems that you know computer language very well
Just to say that i have not had any operating problems yet.
It was of concern to see the orange box when setting BIAB up. (The ohh' no!! feeling).
I have not heard back from support yet as the weekend has got in the way.
I will just have to put up with it for now as it is no bother.
All the Best
John
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,330
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Hi John, Thanks for your feedback Thanks for the compliment. I generally do know my way around operating systems and computers, that's what I do for a living. I put a suggestion in the wishlist section that it would be a good idea if error codes and their corresponding definitions could be listed in the manual and integrated help. Good luck in sorting everything out, and has you have probably found out by now this is a very supportive forum.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
Newbie
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OP
Newbie
Joined: May 2023
Posts: 8 |
Hi Again
Everything appears to be working ok loading in styles and playing them, also adding chords
I have checked the Memory, Done a stress test on my Graphic card Nvidia with Furmark,ran sfc/scanow and system health check and all seems clean bill of health .
I have no crashes yet
I think it is a Biab argument with Focusrite and Biab loves Orange boxes.
If anyone has crashes in Cubase 12 with Ozone 10 , i found one remedy.
is to click small gear icon top left and choose Constrain Delay Compensation from drop down.Worked for me and others.
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,058
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Veteran
Joined: Jul 2000
Posts: 27,058 |
...
I think it is a Biab argument with Focusrite ...
Check my posts above.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
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OP
Newbie
Joined: May 2023
Posts: 8 |
Hi Matt I should of said that Band In The Box has Error 117 when i used it in stand Alone mode Checking the Asio driver Buffer size and 44100khz. I used stand alone to get used to the program If i open Band In The Box in Cubase 12 and open its Focusrite control panel whilst Band in The box is open there is no errors happening and all works fine up to now at 7 ms latency. This is a great program and i like the way of changing things to suit. Once you got all the basic genres that you love, we have the ability to customize everything. I will enjoy delving into Ban In The Box. Thanks for helping Matt By the way ,i love Hot Tubs and a glass of Dr Good!!!  All the best John
Last edited by JohnSilver; 06/07/23 12:13 AM.
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2019
Posts: 6
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Newbie
Joined: Mar 2019
Posts: 6 |
Hi John -
I have the same Window 117 error. Did you ever solve it?
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,330
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,330 |
Hi John -
I have the same Window 117 error. Did you ever solve it? Please take a look at this post. It is likely to be an ASIO generated error, but PG Music support may be able to assist.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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