You can't fix the root problem which is that the person having the problem is already overwhelmed with details. Be friendly and coax information out in bits. I always see these initial interactions play out like this:

The person who is stuck will select a random forum and post...

Q: "HALP. AUDIO NO WORK."

Helper1: "Can you be more specific? Audio interface type? Sample rate? Settings? Screenshots of here, and here and here please?"

Q: "HALP. AUDIO NO WORK. NOBODY CAN HALPS?"

Helper2: "Here's the relevant pages of the manual and some helpful youtube videos..."

I know this because I've been all of these people at various times. People here who offer community support have been super friendly to me as I ask the noob questions for the 64k'th time.

Last edited by Warren P; 10/16/23 11:04 AM.
BIAB Mac 2024
Mac Studio 2022, M1 Max, OS Ventura 13.6