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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
Hi friends,
I have a problem with the "Download and Install Manager". I can properly install it, but when I try to run this software, I get NO window to do something. System tools (Task Manager, resmon,...) say that it is running fine.
PGMusic Support cannot (or dont want to) help.
With Upgrade to 2024 I made a testing: make a new user and tried to run this software: IT WORKS !! So I was able to download and install all software parts of BiaB automaticly and then I switched back to my "old" user.
I would like to know what the problem is. Is there anybody who has the same experience ??
Thanks and al the best
Walter
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,685
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,685 |
Hi Walter, what OS do you have?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
Windows 10 with all updates
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,685
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,685 |
Windows 10 with all updates Strange, I have not seen a problem like this. Is there anything unusual about your setup that you can think of? Please find the log folder in the InstallManager installation directory (default is C:\bb\Data\InstallManager\Logs). Zip the .log files and send to support@pgmusic.com. Put attention Andrew in the subject and reference this forum thread, and I will look into it. I don't have any ideas about what could be causing that at the moment, but hopefully the logs will have something...
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
Hi Andrew,
zip file sent to support...
My system is my production system with a lot of software running (Cubase Pro 10,11,12,13, StudioOne5 Pro, Izozope,Melodyne Studio,and and and). Windows-Configuration is standard, I didnt change anything in registry etc, User is Administrator with admin rights. Everything runs quite fine (Cubase crashes sometimes, BiaB crashes sometimes, but no reason to cry)
I am a power user with 25 years of IT technic professional, now retired. May be I have seen such problem over the years, cant remember.
It is not possible to clear the PC and make a new installation of windows and all the software, that would be work for a week, no time for this. I checked health of windows system by sfc /scannow and DISM. no errors found. I dont have any additional antivirus software running. Now I`ll do some testing with msconfig.
Best
Walter
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,685
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,685 |
Thanks for sending the file. I'm confused... the log shows download and install of 2024 being run to completion?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
No confusion...
As I wrote, I was able to Run the InstallManager under a different New User Account. As the folders were the Same , InstallManager Run and installed BiaB 2024 Till completion. So I can Use BiaB 2024 under my old User Account.
When i try to Run InstallManager under my old User i geht the Problem.
I will deinstall the InstallManager, deleted the Log Files and install again, Then i will send you the Log Files again.
Best
Walter
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,685
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,685 |
Ok. You should be able to run that same BiaB 2024 install on any user account. Just create a new desktop shortcut. There shouldn't be any problem with that. It is curious indeed why the installer would work under one account but not the other..
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
Hi Andrew,
creating a new desktop shortcut is not the solution.
I made a test:
under my favorite UserAccount "Administrator":
de-install the installation manager, delete all relevant folders in bb/data, new install
- problem persists, InstallManager appears as a background process in task manager with HIGH power comsumption (!! ??)
- main.log ends with "[2023-12-10 11:00:55.776] [debug] (main) Creating Main Window"
under a different UserAccount "User":
de-install the installation manager, delete all relevant folders in bb/data, new install
- WORKS, InstallManager appears as a forground app process in task manager
- main.log is ident and continued with
[2023-12-10 11:06:34.110] [debug] (main) Creating Main Window
[2023-12-10 11:06:34.338] [debug] (main) Getting electron-is-dev for Renderer process
[2023-12-10 11:06:34.357] [info] (renderer) OS CPU architecure is (either x64 or x86): x64
[2023-12-10 11:06:34.359] [info] (renderer) process.arch (for which the binary was compiled): x64
[2023-12-10 11:06:34.360] [debug] (renderer) Creating config
.......
.......
Seems that InstallManager cannot create its main window under UserAccount "Administrator"
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,685
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,685 |
Thanks. Will investigate further. But I meant BiaB itself. You can run the Band-in-a-Box program fine, correct? i.e. C:\bb\bbw64.exe
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2021
Posts: 18
Enthusiast
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Enthusiast
Joined: Dec 2021
Posts: 18 |
I have the exact same issue. Works under utilities.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,685
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,685 |
I have the exact same issue. Works under utilities. Can you elaborate please?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
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Posts: 13 |
@ Andrew
I can Run BiaB, but Not without troubles. Cubase with biab vst Crashes once a day...
Last edited by WalterT; 12/11/23 12:39 AM.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,034
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,034 |
I can Run BiaB, but Not without troubles. Cubase with biab vst Crashes once a das... Just to help clarify: The thread topic is about the Download and Install manager. Your feedback seems to refer to running BiaB VST, which is something else again. Could you please share more information? What version / build of BiaB VST? What version of Cubase? Can you provide the steps to repeat your issues?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
I have the exact same issue. Works under utilities. Halleluja !! I am not alone... let´s solve this problem together
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,034
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,034 |
I have the exact same issue. Works under utilities. Halleluja !! I am not alone... let´s solve this problem together Excellent. Away you go. Keep us in the loop also.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
Just to help clarify: This is MY thread, I know what is going on. Andrew asked me: Thanks. Will investigate further. But I meant BiaB itself. You can run the Band-in-a-Box program fine, correct? i.e. C:\bb\bbw64.exe and I gave him my answer. MY problems with Cubase 13 Pro and BiaB Vst do not concern this thread. I will make a new thread if nessecary. At the moment I am corresponding with the support about this.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,034
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,034 |
MY problems with Cubase 13 Pro and BiaB Vst do not concern this thread. I will make a new thread if nessecary. At the moment I am corresponding with the support about this. Again, excellent. Just asked it you could share your findings. This can be used to assist others in the future. However, as you have suggested, if this is not about the Download and Install Manager and does not concern this thread, please do consider to make a new thread describing your issues separately. This way, everyone can identify the individual issues rather than them being bundled together with other issues.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2021
Posts: 18
Enthusiast
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Enthusiast
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Posts: 18 |
I have the exact same issue. Works under utilities. Download manager installs ok, can be seen running in task manager but it does not open . Logs show everything is working. Works under Utilities in 2024 ok. BIAB working fine. Windows 10.
Last edited by fitzy; 12/11/23 02:40 PM.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
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. Works under Utilities in 2024 ok. Sorry, i dont understand what you mean with "utilities..."
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