We understand that this can be frustrating for you, but rest assured we are diligently working to get this issue resolved!

A blocked or declined payment may be attributed to various factors, ranging from a potential glitch in a bank system to a typo in an address. Typically these types of issues can be rectified after we contact FastSpring and the customer contacts their bank/credit card provider etc..

We appreciate that you reached out to Chantelle this morning. She immediately contacted FastSpring to initiate the process of removing any blocks. We received a response from FastSpring confirming they are investigating. In addition, Andrew has also reached out to FastSpring and requested they expedite the request.

We appreciate your patience and understanding during this process. We will update you as soon as we have any additional information.

Last edited by Catherine; 12/12/23 12:44 PM.