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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,074
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,074 |
. Works under Utilities in 2024 ok. Sorry, i dont understand what you mean with "utilities..." I initially didn't follow either, but I think this is the intended meaning: ![[Linked Image - Only viewable when logged in]](https://www.pgmusic.com/forums/ubbthreads.php?ubb=download&Number=26347&filename=2023-12-12_19-54-37.jpg)
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
no, sorry, that does not work.
There is a difference between Install Manager and Download Manager. These Software parts are situated in different folders within bb/data.
When I try to start it using Utilities in BiaB, I get an error saying File C:\bb\data\DownloadManager\DownloadManager.EXE not found and it is real, this file does not exist on my pc (even I saw the folder at previous tests with this problem)
But I think, this could not be the solution of the initial problem. When you buy Biab you get a mail do download InstallManager, enter a URL and download all the software your licence is in. This download includes Biab main program. Install Manager does not run properly so you have to download BiaB main program manually and then start Install Manager from Utilities (that does also not work, as we see here). So what...
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,729
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,729 |
But I think, this could not be the solution of the initial problem. That's right, it's completely different - the 'utilities' one is an older program (that still works), but is not the "Install Manager" that you get on the download page. I was able to duplicate Walter's problem running the Install Manager on the special administrator account on windows 10 and am working on a fix. But until then, yes you can run it on any other account on the system, and still run the actual Band-in-a-Box program on that administrator account.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2021
Posts: 18
Enthusiast
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Enthusiast
Joined: Dec 2021
Posts: 18 |
Events viewer says the follow about Install Manager.
Does anyone know what these errors mean and they relevant to why it program wont open in Windows 10 yet appears to work for others.
Faulting application name: Band-in-a-Box Install Manager.exe, version: 1.0.77.0, time stamp: 0x624dbea3
Faulting module name: Band-in-a-Box Install Manager.exe, version: 1.0.77.0, time stamp: 0x624dbea3
Exception code: 0x80000003
Fault offset: 0x000000000156e296
Faulting process ID: 0x1bc0
Faulting application start time: 0x01da2e1a0b9951e8
Faulting application path: C:\bb\InstallManager\Band-in-a-Box Install Manager.exe
Faulting module path: C:\bb\InstallManager\Band-in-a-Box Install Manager.exe
Report ID: a35bb20d-638b-49dc-9948-6562604eefc8
Faulting package full name:
Faulting package-relative application ID:
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,729
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,729 |
Hi fitzy,
No, we haven't solved it yet. The error is cryptic and only occurs when running under the special administrator account in Windows 10. You can run it under any other user account and it will be fine. Afterwards, you can still run Band-in-a-Box 2024 program from that special account if you want to. When the problem is fixed, an update patch will be available. However, as I said, that should not stop you from using the Install Manager to make your install process easier. Just run it under a normal account.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2021
Posts: 18
Enthusiast
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Enthusiast
Joined: Dec 2021
Posts: 18 |
Hi fitzy,
No, we haven't solved it yet. The error is cryptic and only occurs when running under the special administrator account in Windows 10. You can run it under any other user account and it will be fine. Afterwards, you can still run Band-in-a-Box 2024 program from that special account if you want to. When the problem is fixed, an update patch will be available. However, as I said, that should not stop you from using the Install Manager to make your install process easier. Just run it under a normal account. Hi Andrew I run it normally. I don't right click it to run as administrator nor is the box in properties set to run as administrator. Do I need to setup another account under users and use that? Regards
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
@fitzy
Hi, if the behavoir of the installManager is ok for you, you dont need to do anything.
for other users:
If you watch the same problem with the InstallManager like me (does not open a window when running under administrator account), create a different user account on your pc and run InstallManager. As InstallManager uses the same folders as Biab itself, you can switch back to your favourite user after downloading and installing your software parts.
Note: This has nothing to do with "run as administrator" !!
Best
Walter
Last edited by WalterT; 12/15/23 02:19 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2021
Posts: 18
Enthusiast
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Enthusiast
Joined: Dec 2021
Posts: 18 |
@fitzy
Hi, if the behavoir of the installManager is ok for you, you dont need to do anything.
for other users:
If you watch the same problem with the InstallManager like me (does not open a window when running under administrator account), create a different user account on your pc and run InstallManager. As InstallManager uses the same folders as Biab itself, you can switch back to your favourite user after downloading and installing your software parts.
Note: This has nothing to do with "run as administrator" !!
Best
Walter Thanks Walter.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,729
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,729 |
The issue has to do specifically with the built-in administrator account on Windows. This is an account that is hidden by default and requires a special command to enable. Most people are not aware of it's existence. The account is not intended for normal use and it is a little bit like the "root" account on Linux.
Anyhow, here is the behaviour that I observe when I run ANY program under the built-in administrator account. If a program's execution level (ANY program) is set to require administrative privileges (e.g. Right-click on the .exe | Properties | Compatibility | Check 'Run As Admin'), the program will not run. To me, this seems to be a Windows bug. Either way, it seems that if the program is set to request elevation AND is run under the built-in administrator account it will not run. We embed a manifest in the Install Manager that sets the execution level to administrator so that's the explanation for why it won't run. And it needs to be run as admin or else it won't work properly, so we don't want to leave it up to the user to configure. There are ways we can get around that, however for now I think it's best if you just run it from a normal account, and we will add an informative message in the installer explaining this in case a user happens to be running under this built-in administrator account. If this does not seem to be the issue you experience, please PM me and we can do some more digging.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
In Linux there are a variety of programs and functions that require root rights, so also in Windows. I therefore see no reason not to use the administrator account just because it is deactivated by default.
If I run InstallManager with a different user account that also has administrator rights (in the Administrators group), then the User Account Control pops up when I start. This doesn't happen under the real administrator account. I therefore assume that your assumption is correct.
However, I have dozens of programs running on my PC, freeware, shareware and licensed products, all of which work even though I work under the real administrator account. PGMusic InstallManager is the only software that doesn't run, sorry.
I think you are using an incompatible third-party library in the source code.
Last edited by WalterT; 12/16/23 04:21 AM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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