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Band-in-a-Box for Windows
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Joined: Jan 2005
Posts: 448
Journeyman
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OP
Journeyman
Joined: Jan 2005
Posts: 448 |
I have PlusPak 2024
Is it normal that you can have eg Xpro or Bonus and Xtra PAKS, and there might RTs missing ?
I bought Xtra PAK 6 but N/A some few RTs instruments in it. The "NOT FOUND ADD ONS" window then shows the whole PAK6 as NOT FOUND
Sorry if it is a stupid Q
Last edited by stratos; 12/21/23 04:35 AM.
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
The 2024 PlusPAK is an upgrade that is designed to "turn your 2023 UltraPAK/UltraPAK+ into the 2024 UltraPAK/UltraPAK+" - and Xtra Styles PAKs use the complete UltraPAK/UltraPAK+/Audiophile RealTracks library.
Did you have the 2023 UltraPAK/UltraPAK+/Audiophile edition? Check your installation by opening the StylePicker and click the [Addons] button - if it's showing any RealTracks or RealDrums missing, it may be that you never had them in your installation.
If you're still unsure, reach out to our team (Live Help is great!) and they can review your order history for you.
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,688
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,688 |
Is it normal that you can have eg Xpro or Bonus and Xtra PAKS, and there might RTs missing ?
I bought Xtra PAK 6 but N/A some few RTs instruments in it. The "NOT FOUND ADD ONS" window then shows the whole PAK6 as NOT FOUND You said "Xtra PAK 6", but do you mean XPro PAK 6? To add some details, Xtra Styles PAKs (#17 is the newest) use ANY RealTracks from the Ultra. XPro Styles PAKs (#6 is the newest) INCLUDE any RealTracks that are not available in ALL Band-in-a-Box packages. If you don't have the Ultra, it would be normal to see N/A RealTracks with Xtra Styles. However, it is NOT normal to see N/A RealTracks with XPro styles. If you ARE, you may have selected the wrong RealTracks folder when you installed it.
Last edited by Andrew - PG Music; 12/21/23 05:43 PM.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2005
Posts: 448
Journeyman
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OP
Journeyman
Joined: Jan 2005
Posts: 448 |
Hi thanks
I dont have ultraPAK. ( Yes, I used the Xtra PAK 6 as one example, I understand the confusion it generated)
I have all 17 Xtra Paks with lots of N/A
I have all 6 Xpro´s with lots of N/A
I just now reinstalled both Xtra PAK 17 and Xpro 6.
Still N/A in certain styles (eg 1543: synth pad, pop believe and lush chords pedal steel),
so that tells me that something isnt available for me, but I installed it in the right RT folder.
Still there is plenty perfect styles and I can work around other RT, but those synths and steels I really would like to have
Last edited by stratos; 12/22/23 07:54 AM.
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,697
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,697 |
I had that with my new computer, If you rebuild and make sure of the paths to the folders it may clear up.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,688
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,688 |
The PlusPAK should be installed over an Ultra or equivalent from last year - it would be worth contacting us to check your orders, since it seems like you must have purchased an Ultra at some point - if not or if it was a very long time ago, you might want to exchange the PlusPAK for an Ultra...
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2005
Posts: 448
Journeyman
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OP
Journeyman
Joined: Jan 2005
Posts: 448 |
Hi Andrew
Yes I´ve been a VERY long time customer, but cant remember if I have ultrapak.
How can I exchange plus with ulra and how much will it cost ?
Could you provide a link for that operation?
TIA
I really would like to have all RTs for the styles.
I really have rebuilt and rebuilt even the last updates for no avail.
Last edited by stratos; 12/22/23 03:24 PM.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,688
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,688 |
Yes, I see that... okay we've sorted this out and provided a link in your new account. That should simplify things for you considerably. Please PM me or contact live chat if you have any questions.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2005
Posts: 448
Journeyman
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OP
Journeyman
Joined: Jan 2005
Posts: 448 |
Hi Andrew
I did PM you.
Just to tell you now, I opened my download manager and now the new download and installation is running....
Thanks for the great help .
Last edited by stratos; 12/23/23 04:35 AM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
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Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
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You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
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- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
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Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
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