-Put a text file named safemode.txt in your bb\Preferences folder and then boot the program (should say 'safe mode' on splash screen). Does the error occur?
Yes, it the error occurs even when booting in SAFE MODE.
-Delete that file, then open the program and check the option to "write detailed bootup log" in Options | Preferences. Reboot again, and then look for the bootuplog text file in bb\Data. Please send us that file or the contents of it.
File has been sent to support