Matt,

Thank you for wading into the quicksand that has dispatched everybody before you.

Concerning notes being too low, when I enter a song on BIAB, I virtually never use bass notes. I have a poor sense of meter and trying to coordinate my left and right hands are a bridge too far. So, bass notes being too low cannot be the issue.

RE: "I do realize you don't WANT the bass to be the one with the red dots, but this might explain why you see what you do."

Again, the BASS notes are not present. The ONLY thing I want to be RED are the individual melody notes on playback. The two issues are: RED NOTES and songs opening with BASS selected as the default instrument for virtually every song. One has nothing to do with the other.

I am exasperated and not getting the help from pgmusic.com that I would expect. In the old days they would actually get on the phone with you and walk you through problems. I cannot remember if they ever took control of their customer's computers and corrected problems. Either of those are superior to opening a chat session where the moderator seems to be servicing several customers with problems at the same time or reporting, by email, problems to support@pgmusic.com.

Right now, I would be happy to have my old BIAB 2020 back.

Based on the above, if you have any suggestions, i would love to hear them.

Kind regards,

Jerry Krouse