I would lose all of that by resetting it, on the slim chance it would fix this problem.
Not true. Navigate to Options > Save Preferences As ... and a window opens that allows you to apply a name and save the current settings. When you want to apply the settings navigate to Options > Open Preferences.
Also Band-in-a-Box has a safe mode. Safe mode tells the program to ignore your current settings and use the factory settings instead. This is all done in memory so after you've completed testing in Safe mode you can return the program to normal operation.
How To Use Safe ModePut a blank text file called
safemode.txt in the
bb\Preferences folder and then open the program.
To stop using Safe mode close the program and rename or delete the blank safemode text file.
When you open the program you will go back to using your usual settings.