Manually moving folders often times causes problems with Band-in-a-Box not finding RealTracks or other files properly. It's safest to simply run the installers that came with your package and during the install process select the new location as the install destination. How this is done is slightly different depending on whether you have access to the Install Manager program for a newer version, or if you are manually installing due to having an older version. If you contact us directly, we can look to see what you have and give more precise instructions accordingly. You can come onto live chat or email support@pgmusic.com.

Best,
Chantelle