Thanks Jim,

That is a great idea. PGMusic Support might want to use your email message for creating a popup to be displayed when ever the user executes a factory reset or an initial install or both :-) A popup that can be turned off once the habit is established.

You are correct. I was not aware BIAB had this feature. It is basically what I started doing with the MultiCharts program when they eventually put in the "Save your user settings feature" along with the "Return Your User Settings feature". I started using the "Save your user settings feature" every time I made a personal settings improvement and I have a reminder database entry which helps keep me remembering to do that (keep the habit). Before they put that feature in I was doing exactly what I do with BIAB now "document my features so I can redo it". But MultiCharts is so stable now due to a totally different type of user base demanding it that I never have to return the user backup except if I replace the hard drive or for some reason I have to do a disk reformat.

A Plan:
So I guess based upon what you are saying is I should
**back up my user settings now.

**Do a partial factory reset. Note: This did not fix the problem So I skipped to the full reset.
**Return my user settings.
**Determine if the issue is fixed.
**If the issue is fixed skip to the habit below.

**Do a full factory reset. Note: This did not fix the problem So I skipped to the support suggestion.
**Return my user settings.
**Determine if the issue is fixed.
**If the issue is fixed skip to the habit below.

**Try what BIAB supports suggested.
**Do a factory reset (Partial or Full or both).
**close Band-in-a-Box,
**go to your bb\Preferences folder (usually C:\bb\Preferences, but it can start with a different letter other than C if you installed to an external drive),
**delete the following two files: Mysetup.dk intrface.bbw
**Determine if the issue is fixed. Note: This did not fix the problem So I returned my preferences and let Support know it failed but safe mode worked.
**If the issue is fixed skip to the habit below.

**Do a full factory reset.
**Determine if the issue is fixed.
**Enter my user settings manually using my documentation as my guide.
**Determine if the issue is fixed.
**If the issue is fixed do a DateTime Stamp user backup immediately and skip to the habit below.

Let BIAB support the problem persists.

A Habit:
**Create a reminder database entry to remind me to do a BIAB user settings backup regularly and when ever I make a user settings change.
**Create a .bat copy script to copy this file to an Access folder for multi machine backup.

Last edited by bowlesj; 04/16/24 08:41 PM.
John Bowles
My playing in my 20s:
https://www.reverbnation.com/johnbowles