Another thing to try:

1. Make sure Band-in-a-Box is not running
2. In the Preferences sub-folder, create a file named safemode.txt It can be an empty file, it's only the file name that's important.
3. Start Band-in-a-Box. You will see a text message confirming that it is in "safe mode".
4. This forces the program to start using factory settings.
5. Test to see if the problem still occurs using this method.
6. Afterwards, you can close Band-in-a-Box and delete or rename the file.

This method means that you won't have made any changes to your overall settings.

(Also, welcome to the forums)

Last edited by AudioTrack; 05/07/24 02:27 AM.

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