A little background. I got on Facebook (FB) because the person who is contracted to do the social media for a venue I often play at wants to link to me in promotions. She says she can't link to my website on FB. So I went on a couple of months ago.

Once a week or so, it tells me I'm locked out, and it does the dual-factor confirmation
A) click the link
B) type the CAPTCHA
C) get the code via e-mail
D) type in or paste the code and I'm in.

That worked fine until it didn't. After typing the code in, I got a “System error” message. The message in red type said "Error performing query, Clicked “Resend Code”

Tried again, same message.

Figuring they are having trouble, I tried again later. That's when the real trouble began.

1) After opening FB, entering my username and password I get this message:

2) "Bob, your account has been locked
We saw unusual activity on your account. This may mean that someone has used your account without your knowledge.
Account locked June 11, 2024
To protect you, your profile is not visible to people on Facebook and you can't use your account.
What can I do?
Try coming back on a phone or computer you’ve used to log into Facebook before."
(Note I'm using the only computer I've ever used).

3) Cleared my cache, rebooted my computer,

4) signed in to FB and get another message: "Your account has been locked, and to unlock, click the next link, and I click it"

5) So I click Next and followed all the instructions, satisfy the CAPTCHA -- get a code via e-mail and type it in -- next upload positive identification, and they say they will get back to me.

6) They get back to me with an e-mail subject "You can now get back into your account" so I follow the instructions to a "T" and when I log in I get the same message as in step 4

It's steps 4, 5, and 6 again and again (i quit after a dozen)

To add insult to injury, they keep sending me "Reminder To Unlock Your Facebook Account" and when I do, it's steps 4, 5, and 6 again.

Even worse, they tell me I have messages, I cllck the link and it's steps 4, 5, and 6, again.

Stuck in a loop.

I google and every suggestion to contact FB is a dead end. They don't answer the phone, they don't answer e-mails, and I'm still locked out.

Can anyone help?

Thanks.

Bob "Notes" Norton smile Norton Music
https://www.nortonmusic.com

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