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Band-in-a-Box for Windows
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Joined: Jun 2004
Posts: 13
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Joined: Jun 2004
Posts: 13 |
![[Linked Image - Only viewable when logged in]](https://www.pgmusic.com/forums/ubbthreads.php?ubb=download&Number=28245&filename=ExceptionError.png) ![[Linked Image - Only viewable when logged in]](https://www.pgmusic.com/forums/ubbthreads.php?ubb=download&Number=28246&filename=AccessViolation2.png) Anyone else getting this Exception Error? PG support tried hard to resolve this for me; said there was a spike in users reporting this and would likely require a patch to fix. I think the error is in the interface or mysetup files because it's not saving my mixer settings for "untitled Song" on startup We did try deleting and regenerating those files but that didn't work. I think BIAB is looking for a setup file in the wrong place - or my saved changes are going to the wrong location . . . I'm running the program with the minimal setup on the laptop (Win11 and Biab2024) and everything else running from the BIAB SSD via usb-c. The program works fine once I dismiss the error message but I have to re-set a bunch of settings and it would be nice to find the solution . . .
DavidH
Denver, CO
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,316
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If it occurs on program startup, (which from the address value I suspect it does), try this:
A: Open the BIAB Preferences folder (eg C:\bb\Preferences if you are running from C: drive)
B: Create a blank text file with the name NoSplashScreen.txt (you can use notepad to do this)
C: Try again.
Let us know if this resolves.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jun 2004
Posts: 13
Newbie
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OP
Newbie
Joined: Jun 2004
Posts: 13 |
Yes! that resolves. Thank You!!
DavidH
Denver, CO
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Band-in-a-Box for Windows
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Joined: Aug 2007
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Ok, I'll try that because I've been having this pop up on and off for awhile now. Never reported it though.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,316
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PG support tried hard to resolve this for me; said there was a spike in users reporting this and would likely require a patch to fix. Yes! that resolves. Thank You!! The PG Music support people must not communicate with each other very often. I learned about that fix recently - from a PG Music staff member. Pleased to know that you got it resolved. Could you open your original post and mark it Resolved (there's a button for that). This can assist others in future - especially as there 'was a spike in users reporting this'. 
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jan 2015
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The PG Music support people must not communicate with each other very often. I learned about that fix recently - from a PG Music staff member. I have the distinct impression that some work from home at least some of the time. Less or no opportunity to just turn round and ask someone. They may have a database to which to refer, but one still has to ask the right question and find a right answer. A bit like reddit, now I think about it. 
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2025 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Band-in-a-Box for Windows
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Joined: Jul 2012
Posts: 6
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Joined: Jul 2012
Posts: 6 |
I was in a chat session with PG Music support today and mentioned the problem. He told me to submit the issue to support@pgmusic.com, which I did and included the generated error file.
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Band-in-a-Box for Windows
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Joined: Jul 2000
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Joined: Jul 2000
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[I learned about that fix recently - from a PG Music staff member. What fix?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,316
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I learned about that fix recently - from a PG Music staff member. What fix? I'm not sure if I'm following correctly. The fix for the A/V Exception Error that the O/P has described, by creating the blank text file in the \bb\Preferences\ folder. The one referred to above in this same thread: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=815096#Post815096This was the fix that Blake from PG Music suggested when user Sid S reported the exact same error just last month: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=810213#Post810213
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,037
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Got it. Thanks, Trevor.
If I understand correctly, another way to say this is that people who do not get the exception error do not need to do anything.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,316
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,316 |
Got it. Thanks, Trevor.
If I understand correctly, another way to say this is that people who do not get the exception error do not need to do anything. Correct. It simply stops the splash screen from being displayed and can be used on computers that have issues with video transparency thus causing the A/V.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,415
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,415 |
This seems to be a problem that has started recently with no change to Band-in-a-Box. It is not very common, only occurs on a few systems. Perhaps there was a recent driver update for a graphics card, or something along those lines. This issue is #4679 in our tracking system.
To the OP, please email us the full crash log and your computer specs (if you haven't done so already)
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jun 2012
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Hi Andrew, I totally agree. It's related to a transparency issue with the graphics, and is most probably localized to specific PC's only. In case the O/P doesn't return, there is more detail of the stack dump at these two posts: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=810068#Post810068https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=810069#Post810069
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
Join the conversation on our forum.
Band-in-a-Box 2025 for Mac Videos
With the release of Band-in-a-Box® 2025 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll also keep this forum post updated so you can easily find all the latest videos in one convenient spot.
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Reference this forum post for One-Stop Shopping of our Band-in-a-Box® 2025 Mac Videos — we’ll be adding more videos as they’re released!
Band-in-a-Box 2025 for Mac is Here!
Band-in-a-Box® 2025 for Mac is here, packed with major new features and an incredible collection of available new content! This includes 202 RealTracks (in Sets 449-467), plus 20 bonus Unreleased RealTracks in the 2025 49-PAK. There are new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 4, two new sets of “RealDrums Stems,” XPro Styles PAK 8, Xtra Styles PAK 19, and more!
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If you have any questions, feel free to connect with us directly—we’re here to help!
Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
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Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
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