I don't know.

I used to use Mixcraft and I thought their product support was good. Did you try them?

It may turn out to be two companies pointing the finger at each other, but I think your instincts are right to ask the plugin company first. Is there a Mono/Stereo mode for this plugin? Is it only intended for one track mono? If so, perhaps that's why it is outputting only on the left channel (which is the default side in audio applications when only one channel is used).

Do you (or a friend) have a different DAW to experiment with, and narrow down the problem?


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