Quote:

Pat,
if you read over the thread you will see the first response offered
from Rob was not helpful but rather insulting itself.
For that matter it was not only unhelpful info but wrong.
That's O.K.



1) it's true that the question was posted in the RB forum, and the reply was wrong for RB.. but his answer would work in BIAB. It is easy to get mixed up about which forum you are in when answering questions.

2) ENTHUSIAST, EXPERT , JOURNEYMAN etc (the titles appearing after posters' names) are based on how many posts a person has made. It has no significance of anyone's level of expertise. However, someone who has been here long enough to make 3,000 posts probably knows a thing or two about the software

3) I didn't see Rob's post as insulting. Here's why: In a forum, especially when answering a post by a new forum member, you have no idea what the other person's proficiency level is. Most people assume enough proficiency that they can make a general suggestion and the person can follow up by reading the docs or experimenting. But some people actually get offended if you specify each step, while others get offended if you offer too little information. What works is for people to keep restating the question patiently and without criticism until it is understood by the group how the question needs to be answered.

The final point is that nobody here gets paid to answer questions. We are all users, not employees. It is a free exchange, driven by trust and good will. If you undermine the good will with sarcasm, others will notice, and they won't stick their necks out to offer help. It's like a dog that bites the hand that feeds it. No more food.

https://www.dropbox.com/sh/ey71h8ep047758h/AAC12jNM0Hz9Q8zsh5iDeqNHa?dl=0