Originellement posté par bobcarwell
I will be contacting tech support soon for help, as I clearly can't go it alone.
Case in point: I have the "Ultra" or "Mega" pak I got on a hard drive. I just checked, and it is not even listed in "My Products".

Bob

A clue: If you bought products a few years ago, before personal accounts managed by the online manager existed, or if you bought the product through another channel, the system cannot remember things that it does not "know", or has never known.
At this point it is up to you to register your product in the system, and then, miraculously, it will know.


Biab Audiophile 2025 11.28 Win