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Band-in-a-Box for Windows
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Joined: Dec 2023
Posts: 86
Enthusiast
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OP
Enthusiast
Joined: Dec 2023
Posts: 86 |
Hi all,
I'm trying to download and install the Ultrapack, and running into several problems:
1.) Even though I have a newly formatted external 4TB hard drive (WD gaming drive), Install manager sees the directory but falsely indicates "0 bytes free", and in bottom status bar "Note": You do not have enough space on the selected hard disc)
2.) The install manager will allow me to download all files, but after downloading ONE file, it does not move onto the next file and begin downloading it. At this point, if P press "Pause" and then "Resume", it will begin downloading and finish downloading only 1 file - even though it is set to "Download all files" - and again I must manually press pause and resume.
Anyone have a suggestion ?
PS - from the error log:
[2024-12-30 20:23:10.515] [error] (renderer) Error report. App Build: , OS: Windows NT 10.0.19045, Electron Version: Electron 15.5.2
A few lines from the main.log:
[2024-12-30 18:46:28.452] [info] (renderer) Checking disk space
[2024-12-30 18:46:28.454] [info] (renderer) Disk space available { bb: null, rd: null, rt: null, dl: null }
[2024-12-30 18:46:28.455] [info] (renderer) Remaining bytes: 108752609008
[2024-12-30 18:46:28.456] [info] (renderer) diskSpaceAvailable.dl: null
[2024-12-30 18:46:28.457] [info] (renderer) diskSpaceAvailable.bb: null
[2024-12-30 18:46:28.457] [info] (renderer) diskSpaceAvailable.rd: null
[2024-12-30 18:46:28.458] [info] (renderer) diskSpaceAvailable.rt: null
[2024-12-30 18:46:28.458] [info] (renderer) You do not have enough space on your hard disk to download all the files.
[2024-12-30 18:46:28.693] [info] (renderer) Disk info parsed (get-psdrive): [
{ Name: 'C', Used: 0, Free: null },
{ Name: 'P', Used: 0, Free: null }
]
[2024-12-30 18:46:28.694] [debug] (renderer) Disks reported by the system: prev: 2 cur: 2
[2024-12-30 18:46:36.205] [debug] (renderer) Setting config data: bbDir , P:\bb
[2024-12-30 18:46:36.206] [info] (renderer) Validating bbDir folder path and getting disk info for: P:\bb
[2024-12-30 18:46:36.207] [debug] (main) Setting config data: bbDir , P:\bb
[2024-12-30 18:46:36.207] [debug] (renderer) Starting loading animation.
[2024-12-30 18:46:36.208] [info] (renderer) Getting disk information and validating paths: { bb: 'P:\\bb' }
[2024-12-30 18:46:37.400] [info] (renderer) Disk info parsed (get-psdrive): [
{ Name: 'C', Used: 0, Free: null },
{ Name: 'P', Used: 0, Free: null }
]
[2024-12-30 18:46:37.401] [info] (renderer) Validating bb path: P:\bb, Root: P:\, lastPart: bb
[2024-12-30 18:46:37.402] [debug] (renderer) Checking if disk is mounted: P:\
[2024-12-30 18:46:37.402] [info] (renderer) Displaying disk info for bb (P:\bb). null free on P:
[2024-12-30 18:46:37.403] [info] (renderer) Disks validated. Setting bb folders registry/config. newDir: P:\bb
[2024-12-30 18:46:37.404] [debug] (renderer) System arch is x64
[2024-12-30 18:46:37.405] [debug] (renderer) Updating registry key: HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\BB_is1
[2024-12-30 18:46:37.406] [debug] (renderer) Setting BB install location in registry: Inno Setup CodeFile: DataDir0, P:\bb
[2024-12-30 18:46:37.469] [info] (renderer) Possibly updating the bbDir folder
[2024-12-30 18:46:37.470] [info] (renderer) Updating the bbDir folder
[2024-12-30 18:46:37.471] [debug] (renderer) Setting config data: bbDir , P:\bb
[2024-12-30 18:46:37.472] [debug] (renderer) Ending loading animation.
[2024-12-30 18:46:37.472] [debug] (main) Setting config data: bbDir , P:\bb
[2024-12-30 18:46:37.473] [info] (renderer) Finished validating new Dir. Will update download/install status if necessary
[2024-12-30 18:46:37.474] [debug] (renderer) Starting loading animation.
[2024-12-30 18:46:37.474] [info] (renderer) Getting remote file info and updating file status
[2024-12-30 18:46:37.476] [info] (renderer) File: bandinabox_realband_2025_full.exe, Code: FULL2025, Size: 2004814528, Status: ready,
[2024-12-30 18:46:37.477] [info] (renderer) File: songslessonspak.exe, Code: SLPAK, Size: 546693560, Status: ready,.
.....
[2024-12-30 21:27:49.527] [info] (renderer) No action taken. Button may be disabled [id dl-RT143-148]
[2024-12-30 21:27:49.862] [info] (renderer) Handling download button click [id: dl-RT143-148] [status: queued] [state: enabled]
[2024-12-30 21:27:49.863] [info] (renderer) No action taken. Button may be disabled [id dl-RT143-148]
[2024-12-30 21:27:52.894] [info] (renderer) Handling download button click [id: dl-RT143-148] [status: queued] [state: enabled]
[2024-12-30 21:27:52.895] [info] (renderer) No action taken. Button may be disabled [id dl-RT143-148]
[2024-12-30 21:27:53.254] [info] (renderer) Handling download button click [id: dl-RT143-148] [status: queued] [state: enabled]
[2024-12-30 21:27:53.255] [info] (renderer) No action taken. Button may be disabled [id dl-RT143-148]
[2024-12-30 21:28:47.662] [info] (renderer) User selected product: #p-BBUP2025PAK-I
[2024-12-30 21:28:47.663] [info] (renderer) No action taken as this product (p-BBUP2025PAK-I) is already selected.
[2024-12-30 21:29:48.924] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:29:48.925] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:32:48.924] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:32:48.925] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:35:48.925] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:35:48.926] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:38:48.918] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:38:48.919] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:41:48.919] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:41:48.920] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:44:48.925] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:44:48.926] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:47:48.923] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:47:48.924] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:50:48.916] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:50:48.918] [info] (renderer) Monitor: No stalled downloads were detected
[2024-12-30 21:52:00.222] [debug] (main) Setting config data: windowSize , { width: 1150, height: 1045 }
[2024-12-30 21:52:00.238] [debug] (main) Setting config data: windowSize , { width: 1153, height: 1045 }
[2024-12-30 21:52:00.553] [debug] (main) Setting config data: windowSize , { width: 1327, height: 1045 }
[2024-12-30 21:52:00.584] [debug] (main) Setting config data: windowSize , { width: 1330, height: 1045 }
[2024-12-30 21:52:00.700] [debug] (main) Setting config data: windowSize , { width: 1331, height: 1045 }
[2024-12-30 21:53:48.914] [info] (renderer) Monitor: checking for stalled downloads (AllDownloads status is: 'progressing')
[2024-12-30 21:53:48.915] [info] (renderer) Monitor: No stalled downloads were detected
BB/RB 2025
Windows 10
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Band-in-a-Box for Windows
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Joined: Mar 2018
Posts: 7,377
Veteran
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Veteran
Joined: Mar 2018
Posts: 7,377 |
Latest DL manager? Check version: https://www.pgmusic.com/support.updates.win.dm.htmIf yes ^ Try to run as admin. Make sure download path is pointing to the proper drive. Simple stuff gets overlooked. Uncheck "Automatically install downloaded files". Wait will all downloaded, press big yellow button on upper right "Install All" Alternatively (I believe) you can go to C: (or whatever drive you have downloaded files) Usually in root, folder: BBDownloads And if the files are there, just install packages manually. If this is an upgrade, should not be a long process.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,608
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,608 |
I attempted to load the old extra BIAB stuff (Bonus Paks etc.) onto my new 1TB SSD drive and ran out of space. 0 bytes free. What surprised me is that the file copying program (not PG Music's download manager) didn't warn me I didn't have the space to proceed.
I don't think this is related to your situation but I thought I would pass it along in case there is something awry. I don't think so, though. I just off-loaded some files and proceeded to put the important ones on.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2023
Posts: 86
Enthusiast
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OP
Enthusiast
Joined: Dec 2023
Posts: 86 |
Thank you Rustyspoon - gave all that a try, same result.
The only other "out of the norm" thing I could think of is that the drive came partitioned as exFAT, and I did a "Quick Format" to NTFS...but that shouldn't change anything.
Computers always throw a curve ball at us...just too many unanticipated things and 'oddball' road conditions for programmers to anticipate - just like the software world of self-driving cars.
I downloaded a "Download manager" - going to do it that way.
BB/RB 2025
Windows 10
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Band-in-a-Box for Windows
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Joined: Aug 2011
Posts: 11,075
Veteran
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Veteran
Joined: Aug 2011
Posts: 11,075 |
What does Windows Explorer report when you right click on the external drive letter and select Properties from the sub menu? ![[Linked Image - Only viewable when logged in]](https://www.pgmusic.com/forums/ubbthreads.php?ubb=download&Number=29651&filename=Clipboard01.jpg)
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,608
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,608 |
I think your switch of formatting to NTFS was good and is not relevant here.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,917
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,917 |
It seems like it failed to get information about your hard disk for some reason. I see from the other thread that you successfully downloaded the files, but if you can zip the full log and send to webmaster@pgmusic.com that would be great, as I would like to investigate that further.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2023
Posts: 86
Enthusiast
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OP
Enthusiast
Joined: Dec 2023
Posts: 86 |
Hi all,
After spending quite a bit of time feeling that maybe I find some quirky install manager problems, I have to let PG and all kind enough to try and help that it seems to be an error with the external WD 4TB gaming drive I purchased.
An internet search shows this a common problem with this and other WD large capacity external drives.
As is common with me - I purchase items that I don't get around to using for many months, even years. I'm lucky I can afford to do this (BB no exception lol)
Based on all the complaints and looking at WD's support policy, it seems they've completely wiggled out of fixing this problem legally - they probably new all along as they continued to sell and ship them. Likely a firmware problem, and it cannot be updated on this drive.
That said, I can still use the drive. The BB install manager will warn of insufficient space, but still allow a single install to run - it will not run the next install automatically - my guess, due to thinking the disk is out of space and displaying that message, stopping. The next install program can be manually restarted and works.
File manager can see the empty space.
Whatever method the BB install manager uses to check space on the disk, that is what my WD gaming drive does not properly support.
Also, the Realtrack settings Custom Realtracks Folder "Update" button does not work on this drive either - when clicked, nothing happens, yet I can type the external folder path into the textbox and have it accept that.
I'm finishing the manual install of the program and I'm hoping good to go after that rather than junking the drive.
BB/RB 2025
Windows 10
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
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There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
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Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
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With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
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Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
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-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
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-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
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- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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