Sorry to hear of your issue.

Three things:

1: It might get better attention if you post in the BIAB for Mac section:
https://www.pgmusic.com/forums/ubbthreads.php?ubb=postlist&Board=39&page=1

2: Please provide more detail, what year / build of BIAB, what Mac computer and O/S, and exactly what detailed itemized steps do you take to cause the issue.

3: Consider contacting PG Music Support who might have experienced this previously and be able to provide assistance.
https://www.pgmusic.com/contact.htm


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones