"and no one indicated they had ever heard of it! "
I guess, in part that's the price for disbalance between Content & Features vs Workflow & UI.
But hey, there is a good chance it might change for the better. Currently, a rare occasion / opportunity exists, where PGM is gathering feedback from users on UI/Tools/Menus, etc. If you have a reasonable suggestion(s), please head over to Wishlist section. Upper pinned threads:

https://www.pgmusic.com/forums/ubbthreads.php?ubb=postlist&Board=9&page=1