I agree.

And visually, it's awful.

One major flaw is the lack of hot links from within the Help. If I'm viewing a Help page, I should be able to click all BIAB-specific jargon and either be navigated to a page dedicated to that term or be provided a definition or explanation.

Similarly, if any reference is made to a screen, panel, window, module, component, sub-component, capability, or feature of BIAB, I should be able to actually ACTIVATE that item or navigate to that item directly from the Help. For example, let's say you are in Windows Help and are reading how to change your display settings. A procedure may say to open the Control Panel and click Display Options (or whatever it's called). Well, both Control Panel and Display Options should be click-able, so users can navigate right there if they want to.

Also, I find the text-based "tutorials" to be no better than the Help files.