I'm inclined to agree. There are multiple events where something works for some and not for everyone, and the provider, instead of investigating in detail, takes the easy path. "It works for others so the problem must be elsewhere."
Ask me how I know...


BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors