I was on the chat with Ember (I think that was who, apologies if the name is wrong) after waiting for the chat box to appear for a while. I was asked what my question was and I enquired about crossgrade and does it automatically take into account my current products under Windows (latest version). I waited for an answer...and waited...and waited. I then had to go so didn't find the answer. (Why ask me how they could help and then not answer?) I left another message this morning expressing my disappointment at having to pay crossgrade and secondly not receiving anything from PG to point me in the right direction. I consider myself a loyal customer having spent a fair bit of cash upgrading my Windows version over the years and disappointed to have to pay $199 to start again because I want to transfer to Mac. Nevertheless I am keeping my Windows system so I'll be exporting stems to the Mac and playing the backing tracks from there. Long-winded but cheaper. I will not be ugrading or buying any further packs etc in the future. My thoughts are in the long term that with AI becoming integrated more into Logic etc in the future BIAB will struggle to compete, especially for my use which is backing tracks to practise trumpet to.