Originally Posted by Gordon Scott
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A corollary to that is of being "too close to program". They know where and how to get to and use features, because they do it all the time for years. They know from experience to just avoid the trap doors. The same is true of experienced users ... they automatically do things in the ways that work, subconsciously avoiding the things that don't. I make no criticism by that; it's just what happens.
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At work when I was writing or in charge of those writing Standard Operating Procedures (SOPs) I would bring in a person whom had no idea about the procedure and have them follow the SOP. If they could do it the SOP was finished. If not it was rewrite times. We used to call it gorilla proofing. I should note that I was the gorilla a few times!

I hope PGM is really listening to new user problems as they are the SOP testers.

I phoned my wife and asked her if she wanted me to pickup fish and chips on the way home.
She just grunted.
She still regrets me naming the twins.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware