Silvertones: Sorry, you are mustaken on the matter of PG never sending out UPGRADE discs. That is all I have ever purchased from PG after buying my first time program. (Version 7.0). None are full installs except Version 7. This is the poormans way to have the program that otherwise I could not have afforded. I am not faulting the programs but I am very unhappy with my new computer with Windows 7. I'm having trouble finding my way around as nothing is where it used to be. I wanted to copy and paste the message I recieved from my failed install and couldn't find any way to do it. Had to hand type it.

Jazzmandan:
Here is the exact message that I got when I tried to install both Version 7 and lastly version 2010:

"The version of this file is not compatible with the version of Windows that you are running. Check your computer's system to see if you need an X86 (32-bit) or x64 (64-bit) version of the program and then contact your software publisher."

Okay, I did contact support and the response was: Their records show my last version was 2009.5 It should run on 64-bit machine. My purchase of upgrade 2010 was never recorded.

That was it! No suggestions or help of any kind. Kind of disappointing. At least you guys are offering suggestions for things to try.

jford: I think you've grasped the problem I'm facing trying to start install with my last full version, which is Version 7.0. Yes that was back in the good old days and is now obsolete. Looks like my only solution is to
purchase the latest full install version when I can afford it. Maybe I'll win the lottery! LOL. In the mean time I will drag out my old laptop with XP and install my discs on it. At least I'm not completely without the "love of my life".

Thanks Guys!!