Even though I risk being attacked for saying this: In recent years, or even the last decade, I had the impression that Band-in-a-Box updates were meticulously prepared and the process was well-defined and professionally handled. This year is completely different. There's no manual, no video about the new features and the (finally) new interface, and no email notifications for long-time, loyal customers. It doesn't help me that the insiders and veterans assure me everything is just fine; I'm not buying a pig in a poke. This chaos is incomprehensible and unnecessary to me.