Jazzmandan, You are a blessing to this forum!!! You make me smile when I am disconcerted and confused.
Thank you. I have been working all day on this new computer Windows 7, I am having trouble doing anything or finding anything as it is so different from my old familiar XP. I am finding it harder and harder to make changes as I get older and this one is a "WHOPPER" for me. I think Gail from PG sales is going to send me a link for an install for 2009.5 which is the last upgrade they have on file for me. I had to send her a photo of my disc but I think she had left for the day by the time I got it in there to her.

Matt Finley,
No, Rob didn't say there would be a charge, he only said that my old full version would not install on the 64-bit machine and that I should use the latest full install disk which he was assuming was the 2009.5 that they have on record. Of course that won't work either because it is an upgrade too and not a full install version. So that put me back in the same position I was in before. Needing a more recent full install version. At that point I was getting so frustrated that I was not getting through what I needed. I guess I assumed that I would have to purchase a new full install version but then the message from Gail came through offering to send me a link for installing 2009.5 if I sent her a photo of my last 2009 version. I also sent her a photo of what I thought was my 2010 disc only to discover later that is was a photo of my version 10 disc. So you can see how confused I have become. I have BIAB discs scattered from here to eternity on every available surface. I need to get out of my office and go to bed. Thanks for listening and your suggestions. I had already done the compatibility thing, got the same result (not compatible)