They definitely had an internal infrastructure problem. Woke up this morning and checked install manager. Still 1mbps. Was juggling the decision to call support and either buy a drive pre-installed or just ask for a refund. Suddenly late this morning download speed shot up to between 250mbps and 425mbps. All of the files are downloading at the expected rate ,and will be finished in about 20 minutes.

I had even noticed graphics screenshots on their website extremely slow to load yesterday. Too bad there is no network support over the weekend when they have a major problem like this and we have to wait until Monday for someone to fix it.

Looking forward to forum support response with the post-mortem analysis and explanation of what the issue was and why it took over 48 hours to fix it.