If I knew what you were doing wrong I'd tell you. Sigh. This is the USERS forum. About 1/1000th of the posts are by the official support office at PG music.

Every once in a while someone tries to get help here and we don't understand the process, or what is wrong. I bet there is hundreds of years of experience with the software here, but we didn't write the code. So we try to help. Sometimes it doesn't work.

Live Help is good, bearing in mind it is Pacific Time.
support@pgmusic.com works well, they are busy at the moment but they do respond.
Toll free support is an option.

Lots of people seem to forget after they download the program and the RealTracks that they have to run each file to install them. You don't just download them and have them install. Beyond that in order to provide any level of support here the basic info, probably best put in the signature line needs,
Operating System and Service Pak.
Band in a Box Version
An assurance that NO Virus software is running at the time of the install.
Computer make and specs.
and often if the problem involves other devices a list of those.

The statement "I can't get x to work" is virtually impossible to give a help on, unless you are asking something basic.

John Conley
Musica est vita