This is hard to answer without knowing what type of hard drive enclosure PG Music sent you.

On mine, there is a power supply, one USB cable, and a power switch on the back, along with a switch for the case fan. Assuming you have everything set up correctly, then the drive should appear.

Try testing it on another computer.

Try testing another device like a USB flash drive on that XP computer. It is possible to alter Plug & Play in Windows so it is not automatic.

Check for any Read Me notice enclosed with the drive.

If no joy, call PG Music Support. The drive might also be defective or have been damaged in shipping.


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.